Laura Bianconi Email & Phone Number | Website design and updates. Search Engine Optimization. Social Media. Content Creation and Promotion. Direct Mail Marketing. Determine products and services offered by competitors and identify potential customers. Maintain relationship with established clients and build new relationship with new ones. Monitor trends that indicate the need for new products and services.Lead creation through outbound calls. Market suitability assessment and confirmation of details held. Exceeded targets to 200%.•Managing all digital media, including the college website, Twitter, Facebook activities, etc. •Organising three different events: Adult Prospectus Launch, Future Teachers Event and Parents Forum. •In charge of planning and implementing the events, risk assessment, customer research, invitation, flyer, brochures, online content and in-person hosting.•To respond to consumer contacts and determine the nature and type of compensation in ac-cordance with departmental guidelines. •To ensure that all consumer contacts are handled effectively, efficiently and promptly in order to promote consumer satisfaction and to promote Kimberly-Clark products and services where re-quired •To immediately escalate serious consumer complaints to the Consumer Services team leader, the European Consumer Services Manager and other members of the Crisis Management Team. •To monitor dedicated websites for consumer activity that should be diverted to consumer ser-vices for further handling following agreed guidelines. Interact with the rest of the team to en-sure proper follow through of contact handling.Planned and implemented research campaign targeted towards computer games developers across the globe. Involved speaking to industry professionals to understand their needs, creating feedback templates, collecting contact details and sorting based on key demographics and relevance. I then analysed the data to identify key trends and responses that could be used to the companies advantage. The statistical analysis and recommendations that came from these were then presented to marketing management team. This led to the company adopting new policies. Responsible for identifying strengths and weaknesses of competitors which translated into a change to our online strategy and product design. Involved liaising with organisers, researching costings and creating displays for the shows. Restructured social media strategy for the company. This led to increased social media presence in multiple languages. Creative input into the design and functionality of a new company website. Market research company. Involved gathering targeted primary research according to a brief provided by clients. Clients included General Motors, L'Oreal, Garnier and political polling groups. I then analysed the data to present conclusions in the form of results and presentations to the clients.Worked as collection seller after the Milan Fashion Week. Duties included presenting latest fashion collections to important trade clients. I was also responsible for using the feedback of trade clients to revise product ranges for the coming season.As contact Centre agent my duties are: - handling customer queries - achieving sales - ensuring our customers receive the best possible services and products D&G can offer to match customers to the products they want and need to create a worry-free experience. Market research company. Involved gathering targeted primary research according to a brief provided by clients. Clients included General Motors, L'Oreal, Garnier and political polling groups. I then analysed the data to present conclusions in the form of results and presentations to the clients. January 2006 December 2006 IULM University Secretary Via Carlo Bo, 3 20140 Milan (Italy) Administration role at the university. Duties included keeping student exam and personal files up to date, dealing with applications from potential students and arranging meetings between staff and students.

Laura Bianconi

Website design and updates. Search Engine Optimization. Social Media. Content Creation and Promotion...
Brighton, Brighton, United Kingdom

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Laura Bianconi’s Email laura.bianconi@domesticandgeneral.com

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Laura Bianconi’s Location Brighton, Brighton, United Kingdom

Laura Bianconi’s Current Industry Domestic & General

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Work Experience

Domestic & General

Contact Center Agent

2015-06-01 00:00:00 - Present

Event Draping Company

Marketing Executive

2014-08-01 00:00:00 - 2015-02-01 00:00:00

Qualifa

Telemarketer

2015-01-01 00:00:00 - 2015-06-01 00:00:00

City College Brighton and Hove

Marketing Intern

2014-04-01 00:00:00 - 2014-05-01 00:00:00

Kimberly-Clark

Italian Consumer Relation Representative

2011-09-01 00:00:00 - 2013-08-01 00:00:00

Animazoo Europe

Marketing Assistant

2011-07-01 00:00:00 - 2011-09-01 00:00:00

Burberry s.r.l. Showroom

Collection seller

2009-06-01 00:00:00 - 2009-07-01 00:00:00

GfK

Call center, Marketing researcher, data entry

2003-04-01 00:00:00 - 2009-12-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Laura Bianconi

Laura Bianconi is located at
Brighton, Brighton, United Kingdom

Laura Bianconi is a Website design and updates. Search Engine Optimization. Social Media. Content Creation and Promotion. Direct Mail Marketing. Determine products and services offered by competitors and identify potential customers. Maintain relationship with established clients and build new relationship with new ones. Monitor trends that indicate the need for new products and services.Lead creation through outbound calls. Market suitability assessment and confirmation of details held. Exceeded targets to 200%.•Managing all digital media, including the college website, Twitter, Facebook activities, etc. •Organising three different events: Adult Prospectus Launch, Future Teachers Event and Parents Forum. •In charge of planning and implementing the events, risk assessment, customer research, invitation, flyer, brochures, online content and in-person hosting.•To respond to consumer contacts and determine the nature and type of compensation in ac-cordance with departmental guidelines. •To ensure that all consumer contacts are handled effectively, efficiently and promptly in order to promote consumer satisfaction and to promote Kimberly-Clark products and services where re-quired •To immediately escalate serious consumer complaints to the Consumer Services team leader, the European Consumer Services Manager and other members of the Crisis Management Team. •To monitor dedicated websites for consumer activity that should be diverted to consumer ser-vices for further handling following agreed guidelines. Interact with the rest of the team to en-sure proper follow through of contact handling.Planned and implemented research campaign targeted towards computer games developers across the globe. Involved speaking to industry professionals to understand their needs, creating feedback templates, collecting contact details and sorting based on key demographics and relevance. I then analysed the data to identify key trends and responses that could be used to the companies advantage. The statistical analysis and recommendations that came from these were then presented to marketing management team. This led to the company adopting new policies. Responsible for identifying strengths and weaknesses of competitors which translated into a change to our online strategy and product design. Involved liaising with organisers, researching costings and creating displays for the shows. Restructured social media strategy for the company. This led to increased social media presence in multiple languages. Creative input into the design and functionality of a new company website. Market research company. Involved gathering targeted primary research according to a brief provided by clients. Clients included General Motors, L'Oreal, Garnier and political polling groups. I then analysed the data to present conclusions in the form of results and presentations to the clients.Worked as collection seller after the Milan Fashion Week. Duties included presenting latest fashion collections to important trade clients. I was also responsible for using the feedback of trade clients to revise product ranges for the coming season.As contact Centre agent my duties are: - handling customer queries - achieving sales - ensuring our customers receive the best possible services and products D&G can offer to match customers to the products they want and need to create a worry-free experience. Market research company. Involved gathering targeted primary research according to a brief provided by clients. Clients included General Motors, L'Oreal, Garnier and political polling groups. I then analysed the data to present conclusions in the form of results and presentations to the clients. January 2006 December 2006 IULM University Secretary Via Carlo Bo, 3 20140 Milan (Italy) Administration role at the university. Duties included keeping student exam and personal files up to date, dealing with applications from potential students and arranging meetings between staff and students.

Laura Bianconi currently works in the Domestic & General |

No Languages Available

Laura Bianconi has prior
experience in the following industries:
Event Draping Company | Qualifa | City College Brighton and Hove | Kimberly-Clark | Animazoo Europe | Burberry s.r.l. Showroom | GfK

Laura Bianconi has the following professional experience:
Domestic & General | Event Draping Company | Qualifa | City College Brighton and Hove | Kimberly-Clark | Animazoo Europe | Burberry s.r.l. Showroom | GfK