Laura Baerwald Email & Phone Number | Highly accomplished Financial Services Professional with excellent verbal and written skills. Strong interpersonal skills. able to forge relationships with all levels of staff, management and clients to ensure productivity, client satisfaction and sales goals. Trained on a broad range of financial products and services to provide support to an integrated team and clients. Proven experience hiring, training, coaching and supervising a staff of 50 agents in call center and sales operations with focus on optimizing customer delight. Abillity to develop new policies and procedures. Self motivated to take intiative in start-up operations while influencing a team's performance. Track record for process improvements to optimize organizational effciency, staff performance and customer satisfaction. Additional experience includes office management, administrative duties and marketing,

Laura Baerwald

Highly accomplished Financial Services Professional with excellent verbal and written skills. Stron...
Wilmington, Wilmington, United States

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Laura Baerwald’s Location Wilmington, Wilmington, United States

Laura Baerwald’s Current Industry BNY Mellon

Laura Baerwald’s Prior Industry US Trust Bank of America Private Wealth Management | Metlife | Wachovia

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Vice President/Team Leader Investor Services

2013-12-01 00:00:00 - Present

Sales and Service Officer

2010-01-01 00:00:00 - 2013-12-01 00:00:00

Operations Manager

2005-11-01 00:00:00 - 2010-01-01 00:00:00

Team Leader, AVP Retail Investment Services

1991-04-01 00:00:00 - 2005-11-01 00:00:00

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Laura Baerwald is a Highly accomplished Financial Services Professional with excellent verbal and written skills. Strong interpersonal skills. able to forge relationships with all levels of staff, management and clients to ensure productivity, client satisfaction and sales goals. Trained on a broad range of financial products and services to provide support to an integrated team and clients. Proven experience hiring, training, coaching and supervising a staff of 50 agents in call center and sales operations with focus on optimizing customer delight. Abillity to develop new policies and procedures. Self motivated to take intiative in start-up operations while influencing a team's performance. Track record for process improvements to optimize organizational effciency, staff performance and customer satisfaction. Additional experience includes office management, administrative duties and marketing,