Lamar Smith Email & Phone Number | Over the last 18 years Lamar Smith has successfully developed, implemented and managed multi-million dollar Government Health based Call Center Operational contracts for some of our countries most progressive and influential organizations. DynCorp, Policy Studies and ACS, just to name a few. Mostly in the capacity of Sr. Director of Operations, Mr. Smith has implemented his version of the PPT (People, Process, Technology) and integrated IPO (Input, Process, Output)operational management design to strategically empower staff to exceed contractual SLA’s, avoiding costly financial contract penalties, while implementing Best Practice Total Service Factor Call Center Solutions in both absorbed and start-up contract Call Centers. Mr. Smith has implemented total operational redesigns of Call Center Operations for both clinical and non-clinical scopes of work, significantly improving metric performance, increasing revenue, and integrating Workforce Management Solutions as platform for staff allocation. All while developing future leaders within the organization with strategic career path and staff development initiatives. However, his most valued accomplishment is one that he hopes to share in this new vision of strategic “Empowerment” Management" methodologies through the consultative partners at SECG.

Lamar Smith

Over the last 18 years Lamar Smith has successfully developed, implemented and managed multi-million...
Kennesaw, Kennesaw, United States

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Lamar Smith’s Location Kennesaw, Kennesaw, United States

Lamar Smith’s Current Industry Optumhealth Smith Empowerment Consulting

Lamar Smith’s Prior Industry Policy Studies | Dyncorp International

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Director Call Services

2011-06-01 00:00:00 - Present

President & Chief Executive Consultant

2002-01-01 00:00:00 - Present

Program and Call Center Operations Director

2004-05-01 00:00:00 - 2006-12-01 00:00:00

Call Center Survey Operations Director

1997-09-01 00:00:00 - 2001-11-01 00:00:00

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Lamar Smith is a Over the last 18 years Lamar Smith has successfully developed, implemented and managed multi-million dollar Government Health based Call Center Operational contracts for some of our countries most progressive and influential organizations. DynCorp, Policy Studies and ACS, just to name a few. Mostly in the capacity of Sr. Director of Operations, Mr. Smith has implemented his version of the PPT (People, Process, Technology) and integrated IPO (Input, Process, Output)operational management design to strategically empower staff to exceed contractual SLA’s, avoiding costly financial contract penalties, while implementing Best Practice Total Service Factor Call Center Solutions in both absorbed and start-up contract Call Centers. Mr. Smith has implemented total operational redesigns of Call Center Operations for both clinical and non-clinical scopes of work, significantly improving metric performance, increasing revenue, and integrating Workforce Management Solutions as platform for staff allocation. All while developing future leaders within the organization with strategic career path and staff development initiatives. However, his most valued accomplishment is one that he hopes to share in this new vision of strategic “Empowerment” Management" methodologies through the consultative partners at SECG.