Laila Email & Phone Number | I was mainly a customer service representative for three years in different accounts and fields such as sales and insurance. By implementing a fast and accurate manner of solving customer issues, my efforts resulted in high marks on quality assurance evaluation which got me promoted as a Quality Analyst last April 25, 2022. I evaluated the calls of 56 agents weekly to ensure call quality. Then after three months, I got promoted again as a Team Lead in customer service. Currently handline a team of 18. I assist representatives and their customers. I often resolved and de-escalated customer complaints by solving issues quickly, achieving high customer satisfaction. I also meet up with clients for our monthly business review. Recently, I started doing freelance professional video editing for private individuals and their Youtube channels.

Laila

I was mainly a customer service representative for three years in different accounts and fields such...
Dumaguete, Dumaguete, Philippines

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Laila ’s Email laila@ececonsultinggroup.com

Laila ’s Phone Numbers

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Laila ’s Location Dumaguete, Dumaguete, Philippines

Laila ’s Current Industry Speedworks Training Freelance Course Hero

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Work Experience

Ece Consulting

Customer Support Team Lead

Present

Speedworks Training

Video Editor Virtual Assistant

2024-01-01 00:00:00 - Present

Freelance

Freelance Video Editor

2023-01-01 00:00:00 - Present

Course Hero

Tutor

2019-03-01 00:00:00 - Present

Tella

English Second Language Tutor

2021-01-01 00:00:00 - 2021-09-01 00:00:00

Acadsoc

English Second Language Teacher

2019-05-01 00:00:00 - 2019-09-01 00:00:00

Qualfon

Customer Service Representative

2017-10-01 00:00:00 - 2018-10-01 00:00:00

Al Ansar Hospital Eed

Nursing Assistant

2015-08-01 00:00:00 - 2015-09-01 00:00:00

Atallah Happy Land

Cashier

2015-07-01 00:00:00 - 2015-07-01 00:00:00

Dar Jana International Schools

Teacher Assistant

2013-08-01 00:00:00 - 2014-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Laila

Laila is located at
Dumaguete, Dumaguete, Philippines

Laila is a I was mainly a customer service representative for three years in different accounts and fields such as sales and insurance. By implementing a fast and accurate manner of solving customer issues, my efforts resulted in high marks on quality assurance evaluation which got me promoted as a Quality Analyst last April 25, 2022. I evaluated the calls of 56 agents weekly to ensure call quality. Then after three months, I got promoted again as a Team Lead in customer service. Currently handline a team of 18. I assist representatives and their customers. I often resolved and de-escalated customer complaints by solving issues quickly, achieving high customer satisfaction. I also meet up with clients for our monthly business review. Recently, I started doing freelance professional video editing for private individuals and their Youtube channels.

Laila currently works in the Speedworks Training | Freelance | Course Hero |

No Languages Available

Laila has prior
experience in the following industries:
Tella | Acadsoc | Qualfon | Al Ansar Hospital Eed | Atallah Happy Land | Dar Jana International Schools

Laila has the following professional experience:
Ece Consulting | Speedworks Training | Freelance | Course Hero | Tella | Acadsoc | Qualfon | Al Ansar Hospital Eed | Atallah Happy Land | Dar Jana International Schools