Kumar Mohan Email & Phone Number | 🌟 Excited to share my journey! With over two decades of experience in B2C sales, operational planning, and business transformation, I've been fortunate to lead impactful initiatives and drive growth at every turn. Armed with an MBA and certifications in Six Sigma, digital marketing, and sales techniques, I've honed my skills to deliver results and exceed expectations. Managing large and diverse teams of customer service professionals, I've fostered a culture of excellence and collaboration, driving towards common goals. My core competencies span across various domains, including customer lifecycle management, inside sales, profit and loss management, business strategy formulation, process efficiency enhancement, strategic alliances, vendor management, and cross-functional relationship management. I take pride in introducing innovative initiatives aimed at enhancing customer experience, such as video calling, live chat, and personalized assistance. These efforts have significantly boosted customer satisfaction, loyalty, and retention rates, contributing to the overall success of the organization. Moreover, I've cultivated strong partnerships and nurtured vendor relationships that are not just transactional but strategic and aligned with our organizational goals. By fostering mutually beneficial collaborations, we've been able to drive sustainable growth and create lasting impact. Always eager to learn and grow, I'm currently pursuing a leadership course from IIM Ahmedabad to further sharpen my skills and deepen my knowledge in the dynamic field of online matchmaking. I believe in continuous improvement and staying ahead of the curve to navigate the ever-evolving landscape of the industry. I'm passionate about driving positive change and achieving excellence in everything I do. Let's connect and explore opportunities to collaborate and create value together!

Kumar Mohan

🌟 Excited to share my journey! With over two decades of experience in B2C sales, operational planni...
Matrimony Com, No.2, India

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Kumar Mohan’s Email kumar.mohan@matrimony.com

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Kumar Mohan’s Location Matrimony Com, No.2, India

Kumar Mohan’s Current Industry Hansa Direct

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Work Experience

Hansa Direct

Director of Operations

2024-01-01 00:00:00 - Present

Matrimony Com

Assistant General Manager -Service Delivery Head (West)

2013-12-01 00:00:00 - 2024-01-01 00:00:00

Arvato Bertelsmann Marketing

Account Manager

2012-12-01 00:00:00 - 2013-12-01 00:00:00

Serco

Operations Manager

2010-08-01 00:00:00 - 2012-12-01 00:00:00

Firstsource

Asst Manager

2008-04-01 00:00:00 - 2011-07-01 00:00:00

Future Generali India Insurance

Financial Service Consultant

2007-12-01 00:00:00 - 2008-04-01 00:00:00

Reliance Communications

Customer Service Team Lead

2003-12-01 00:00:00 - 2007-10-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Kumar Mohan

Kumar Mohan is located at
Matrimony Com, No.2, India

Kumar Mohan is a 🌟 Excited to share my journey! With over two decades of experience in B2C sales, operational planning, and business transformation, I've been fortunate to lead impactful initiatives and drive growth at every turn. Armed with an MBA and certifications in Six Sigma, digital marketing, and sales techniques, I've honed my skills to deliver results and exceed expectations. Managing large and diverse teams of customer service professionals, I've fostered a culture of excellence and collaboration, driving towards common goals. My core competencies span across various domains, including customer lifecycle management, inside sales, profit and loss management, business strategy formulation, process efficiency enhancement, strategic alliances, vendor management, and cross-functional relationship management. I take pride in introducing innovative initiatives aimed at enhancing customer experience, such as video calling, live chat, and personalized assistance. These efforts have significantly boosted customer satisfaction, loyalty, and retention rates, contributing to the overall success of the organization. Moreover, I've cultivated strong partnerships and nurtured vendor relationships that are not just transactional but strategic and aligned with our organizational goals. By fostering mutually beneficial collaborations, we've been able to drive sustainable growth and create lasting impact. Always eager to learn and grow, I'm currently pursuing a leadership course from IIM Ahmedabad to further sharpen my skills and deepen my knowledge in the dynamic field of online matchmaking. I believe in continuous improvement and staying ahead of the curve to navigate the ever-evolving landscape of the industry. I'm passionate about driving positive change and achieving excellence in everything I do. Let's connect and explore opportunities to collaborate and create value together!

Kumar Mohan currently works in the Hansa Direct |

No Languages Available

Kumar Mohan has prior
experience in the following industries:
Matrimony Com | Arvato Bertelsmann Marketing | Serco | Firstsource | Future Generali India Insurance | Reliance Communications

Kumar Mohan has the following professional experience:
Hansa Direct | Matrimony Com | Arvato Bertelsmann Marketing | Serco | Firstsource | Future Generali India Insurance | Reliance Communications