Kuhanesh Sengayan Email & Phone Number | With over 14 years of proven leadership in customer service, I currently serve as the Head of Customer Service at SOCAR Mobility Malaysia, where I lead a dedicated team of 50+ professionals across diverse channels. My extensive experience spans both the banking, telco, mobility & e-commerce sectors, providing me with a deep understanding of customer needs and business dynamics. I oversee the day-to-day operations of the customer service department, ensuring the quality and efficiency of our deliverables while driving performance excellence among team members. Passionate about bridging the gap between customers and the business, I analyze and funnel feedback to relevant stakeholders, implementing process improvements to enhance customer satisfaction and retention. My commitment to excellence has been recognized through prestigious awards such as the EXSA awards from the Association of Banks in Singapore, highlighting my success in elevating client experience standards. By consistently surpassing management targets, I have driven significant improvements in Net Promoter Score (NPS) and customer loyalty. Through strategic leadership, I have optimized operational efficiency, reduced costs, and stimulated revenue growth. Thriving in innovative environments, I excel at delivering measurable results that not only enhance customer satisfaction but also elevate organizational performance. With a track record of creating service models and champions for the organization, I am poised to drive success and exceed expectations in any role I undertake.

Kuhanesh Sengayan

With over 14 years of proven leadership in customer service, I currently serve as the Head of Custom...
Klang, Klang, Malaysia

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Kuhanesh Sengayan’s Email kuhanesh@socar.my

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Kuhanesh Sengayan’s Location Klang, Klang, Malaysia

Kuhanesh Sengayan’s Current Industry Socar Mobility

Kuhanesh Sengayan’s Prior Industry Socar | Standard Chartered Bank | American Express | Digi Telecommunications

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Work Experience

Socar Mobility

Head of Customer Experience

2024-01-01 00:00:00 - Present

Socar

Customer Service Manager

2019-08-01 00:00:00 - 2021-08-01 00:00:00

Standard Chartered Bank

Manager, Customer Service

2016-08-01 00:00:00 - 2019-08-01 00:00:00

American Express

Customer Service Representative

2012-07-01 00:00:00 - 2013-01-01 00:00:00

Digi Telecommunications

Customer Service Officer

2010-06-01 00:00:00 - 2010-10-01 00:00:00

Skills

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Languages

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FAQ About Kuhanesh Sengayan

Kuhanesh Sengayan is located at
Klang, Klang, Malaysia

Kuhanesh Sengayan is a With over 14 years of proven leadership in customer service, I currently serve as the Head of Customer Service at SOCAR Mobility Malaysia, where I lead a dedicated team of 50+ professionals across diverse channels. My extensive experience spans both the banking, telco, mobility & e-commerce sectors, providing me with a deep understanding of customer needs and business dynamics. I oversee the day-to-day operations of the customer service department, ensuring the quality and efficiency of our deliverables while driving performance excellence among team members. Passionate about bridging the gap between customers and the business, I analyze and funnel feedback to relevant stakeholders, implementing process improvements to enhance customer satisfaction and retention. My commitment to excellence has been recognized through prestigious awards such as the EXSA awards from the Association of Banks in Singapore, highlighting my success in elevating client experience standards. By consistently surpassing management targets, I have driven significant improvements in Net Promoter Score (NPS) and customer loyalty. Through strategic leadership, I have optimized operational efficiency, reduced costs, and stimulated revenue growth. Thriving in innovative environments, I excel at delivering measurable results that not only enhance customer satisfaction but also elevate organizational performance. With a track record of creating service models and champions for the organization, I am poised to drive success and exceed expectations in any role I undertake.

Kuhanesh Sengayan currently works in the Socar Mobility |

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Kuhanesh Sengayan has prior
experience in the following industries:
Socar | Standard Chartered Bank | American Express | Digi Telecommunications

Kuhanesh Sengayan has the following professional experience:
Socar Mobility | Socar | Standard Chartered Bank | American Express | Digi Telecommunications