Krystina Gwinn Email & Phone Number | As a Customer Service Manager at Upper Peninsula Health Plan (UPHP), I lead a team of 11 customer service representatives who provide high-quality service and support to over 55,000 members and providers across the Upper Peninsula. I have over seven years of experience in the healthcare call center industry, where I have developed and implemented customer service policies, procedures, and best practices, as well as trained and coached new and existing staff. I have a Bachelor of Science degree in Art and Design from Northern Michigan University, which has helped me to enhance my creativity, communication, and problem-solving skills. I also have a background in sales and marketing, which I leverage to create and execute effective promotional campaigns, generate reports and insights, and foster positive relationships with internal and external stakeholders. My goal is to continuously improve the customer experience and satisfaction and to contribute to the growth and success of the organizations I work with.

Krystina Gwinn

As a Customer Service Manager at Upper Peninsula Health Plan (UPHP), I lead a team of 11 customer se...
Marquette, Michigan, United States

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Krystina Gwinn’s Email kgwinn@uphp.com

Krystina Gwinn’s Phone Numbers +1 906-225-****

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Krystina Gwinn’s Location Marquette, Michigan, United States

Krystina Gwinn’s Current Industry Uphp

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Customer Service Manager

2020-05-01 00:00:00 - Present

Customer Service Lead

2019-04-01 00:00:00 - 2020-05-01 00:00:00

Sales Development Specialist

2015-05-01 00:00:00 - 2015-11-01 00:00:00

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2015-03-01 00:00:00 - 2015-05-01 00:00:00

Special Needs Caregiver

2011-09-01 00:00:00 - 2015-03-01 00:00:00

Elizabeth Arden and Fragrance Counter Manager

2014-07-01 00:00:00 - 2015-03-01 00:00:00

Greenhouse and Gift Shop Attendant

2010-04-01 00:00:00 - 2011-09-01 00:00:00

Customer Service Attendant/Sub Maker

2008-06-01 00:00:00 - 2010-06-01 00:00:00

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Krystina Gwinn is a As a Customer Service Manager at Upper Peninsula Health Plan (UPHP), I lead a team of 11 customer service representatives who provide high-quality service and support to over 55,000 members and providers across the Upper Peninsula. I have over seven years of experience in the healthcare call center industry, where I have developed and implemented customer service policies, procedures, and best practices, as well as trained and coached new and existing staff. I have a Bachelor of Science degree in Art and Design from Northern Michigan University, which has helped me to enhance my creativity, communication, and problem-solving skills. I also have a background in sales and marketing, which I leverage to create and execute effective promotional campaigns, generate reports and insights, and foster positive relationships with internal and external stakeholders. My goal is to continuously improve the customer experience and satisfaction and to contribute to the growth and success of the organizations I work with.

Krystina Gwinn has prior
experience in the following industries:
Upper Peninsula Health Plan | Richmond Times Dispatch | Coworx Staffing Services | Marquette Staffing Agency | Younkers | Meisters Home And Garden Show Place | Quiznos

Krystina Gwinn has the following professional experience:
Uphp | Upper Peninsula Health Plan | Richmond Times Dispatch | Coworx Staffing Services | Marquette Staffing Agency | Younkers | Meisters Home And Garden Show Place | Quiznos