Kriti Gupta Email & Phone Number | I have been working as an Escalation Manager at BirchStreet Systems for over a year, after being promoted from Senior Escalation Engineer. BirchStreet Systems is a leading provider of cloud-based procure-to-pay solutions for the hospitality industry. I have over 10 years of experience in the software industry, with expertise in Oracle SQL and PL/SQL, agile methodologies, and project management tools such as JIRA. My mission is to deliver high-quality products and services to our clients, while ensuring timely and effective resolution of critical issues. As an Escalation Manager, I lead a team of engineers who handle complex and urgent incidents, bugs, and enhancements. I am responsible for preparing and updating training documents, conducting training sessions, setting priority levels on backlog items, working with development and delivery managers in scrum meetings, and monitoring and updating JIRA dashboards. I also create design documents on broken functionalities and work closely with developers to overhaul their existing structure. In addition, I perform requirements analysis and UAT testing of new features, compile weekly and monthly reports, and communicate with internal and external stakeholders. I value collaboration, innovation, and continuous learning, and I strive to bring diverse perspectives and experiences to my team and organization.

Kriti Gupta

I have been working as an Escalation Manager at BirchStreet Systems for over a year, after being pro...
Delhi, Delhi, India

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Kriti Gupta’s Phone Numbers +1 949-567-****

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Kriti Gupta’s Location Delhi, Delhi, India

Kriti Gupta’s Current Industry Birchstreet Systems

Kriti Gupta’s Prior Industry Nangloi Water Services | Vayam Technologies

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Escalation Manager

2022-03-01 00:00:00 - Present

Junior Manager

2013-10-01 00:00:00 - 2017-05-01 00:00:00

Application Engineer

2012-06-01 00:00:00 - 2013-09-01 00:00:00

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Kriti Gupta is a I have been working as an Escalation Manager at BirchStreet Systems for over a year, after being promoted from Senior Escalation Engineer. BirchStreet Systems is a leading provider of cloud-based procure-to-pay solutions for the hospitality industry. I have over 10 years of experience in the software industry, with expertise in Oracle SQL and PL/SQL, agile methodologies, and project management tools such as JIRA. My mission is to deliver high-quality products and services to our clients, while ensuring timely and effective resolution of critical issues. As an Escalation Manager, I lead a team of engineers who handle complex and urgent incidents, bugs, and enhancements. I am responsible for preparing and updating training documents, conducting training sessions, setting priority levels on backlog items, working with development and delivery managers in scrum meetings, and monitoring and updating JIRA dashboards. I also create design documents on broken functionalities and work closely with developers to overhaul their existing structure. In addition, I perform requirements analysis and UAT testing of new features, compile weekly and monthly reports, and communicate with internal and external stakeholders. I value collaboration, innovation, and continuous learning, and I strive to bring diverse perspectives and experiences to my team and organization.