Krishna Swaminathan Email & Phone Number | Dynamic and results-driven GCC/BPO Operations leader with 22+ years of expertise in GCC/BPO Operations and Customer Success Management across US, UK, and Australian markets. Proven ability to drive growth, enhance operational efficiency, nurture highperforming teams and deliver on key business objectives. Adept at: • Global Operations Leadership (GCC/BPO) • Strategic Account Management & Revenue Optimization • Customer Success & Partnership Development • Pre-Sales and Implementation Support Skills: • Leadership Excellence: Skilled in scaling GCC and BPO operations and developing high-performing teams and managing Global Multi-Site Operations. • Client Relationship Management: Exceptional at forging and nurturing strong Client relationships, driving substantial business growth and partnership development. • Technology Solutioning & Transformation: Expert in solutioning and implementing cutting-edge machine learning models, AI-based service models and digital transformation strategies to optimise operations. • Platform Proficiency: Proficient in deploying and managing advanced CRM systems like Salesforce and Appian, and Contact centre technologies such as Twilio and NICE. • Analytical Thinking: Data and Insight led approach to decision-making and driving continuous improvement. • Communication Mastery: Outstanding communicator with a focus on collaboration and strategic partnership development. • Project Management: Certified PRINCE2 Practitioner (2016-21) with a track record of successful project completions, process improvements and technological advancements.

Krishna Swaminathan

Dynamic and results-driven GCC/BPO Operations leader with 22+ years of expertise in GCC/BPO Operatio...
Qs Quacquarelli Symonds, OXFORD TOWERS, India

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Krishna Swaminathan’s Email krishna.swaminathan@maersk.com

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Krishna Swaminathan’s Location Qs Quacquarelli Symonds, OXFORD TOWERS, India

Krishna Swaminathan’s Current Industry Qs Quacquarelli Symonds

Krishna Swaminathan’s Prior Industry Maersk Global Service Centres | Quscient | Impetus Analytic E Solutions | Allsec Technologies

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Work Experience

Qs Quacquarelli Symonds

Global Services Director (Student Success) & QS India Site Lead

2023-07-01 00:00:00 - Present

Maersk Global Service Centres

Business Lead

2012-06-01 00:00:00 - 2017-02-01 00:00:00

Quscient

Senior Manager - Operations

2011-06-01 00:00:00 - 2012-06-01 00:00:00

Impetus Analytic E Solutions

Head of India Operations - Impetus analytic e-solutions private ltd (Formerly Impetus Consulting)

2008-02-01 00:00:00 - 2011-05-01 00:00:00

Allsec Technologies

Team Manager - Operations

2006-04-01 00:00:00 - 2008-01-01 00:00:00

Skills

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Languages

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FAQ About Krishna Swaminathan

Krishna Swaminathan is located at
Qs Quacquarelli Symonds, OXFORD TOWERS, India

Krishna Swaminathan is a Dynamic and results-driven GCC/BPO Operations leader with 22+ years of expertise in GCC/BPO Operations and Customer Success Management across US, UK, and Australian markets. Proven ability to drive growth, enhance operational efficiency, nurture highperforming teams and deliver on key business objectives. Adept at: • Global Operations Leadership (GCC/BPO) • Strategic Account Management & Revenue Optimization • Customer Success & Partnership Development • Pre-Sales and Implementation Support Skills: • Leadership Excellence: Skilled in scaling GCC and BPO operations and developing high-performing teams and managing Global Multi-Site Operations. • Client Relationship Management: Exceptional at forging and nurturing strong Client relationships, driving substantial business growth and partnership development. • Technology Solutioning & Transformation: Expert in solutioning and implementing cutting-edge machine learning models, AI-based service models and digital transformation strategies to optimise operations. • Platform Proficiency: Proficient in deploying and managing advanced CRM systems like Salesforce and Appian, and Contact centre technologies such as Twilio and NICE. • Analytical Thinking: Data and Insight led approach to decision-making and driving continuous improvement. • Communication Mastery: Outstanding communicator with a focus on collaboration and strategic partnership development. • Project Management: Certified PRINCE2 Practitioner (2016-21) with a track record of successful project completions, process improvements and technological advancements.

Krishna Swaminathan currently works in the Qs Quacquarelli Symonds |

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Krishna Swaminathan has prior
experience in the following industries:
Maersk Global Service Centres | Quscient | Impetus Analytic E Solutions | Allsec Technologies

Krishna Swaminathan has the following professional experience:
Qs Quacquarelli Symonds | Maersk Global Service Centres | Quscient | Impetus Analytic E Solutions | Allsec Technologies