Klein Vergara Email & Phone Number | ABOUT In a career of 16+ years spanning the operations, guest service, and revenue management functions at major limited-service city hotels, I have acquired extensive experience in providing strategic direction and hands-on execution support for business plans, revenue strategies, HR policies, budgets, KPIs, financial reporting/audits, guest service systems, and performance management frameworks. I have particular expertise in collaborating with SaaS vendors to develop and implement leading-edge hospitality tech tools and systems to optimize the guest experience across all touchpoints, drive operational efficiencies, and ensure regulatory compliance. Career Highlights: ★ Drove multiple strategic initiatives such as hospitality tech solutions implementation, process improvements, new KPI development, and training/cultural transformation programs to modernize hospitality operations at the Dylan Hotel NYC, resulting in: o A 320-rank increase in TripAdvisor rankings and 2 consecutive TripAdvisor Traveler’s Choice awards. o YoY compound growth above targets, with 52% revenue gain, 5% growth in RevPAR, and a 7% boost in GOPPAR. o 13% growth in employee satisfaction and maintenance of 92-percentile employee satisfaction scores. o Achievement and maintenance of a financial control audit score in the mid-90s. ★ Directed 50+ employees at the Courtyard by Marriot-Fifth Avenue in driving strategies, processes, and technology solutions to optimize guest service and deliver operational excellence, including: o Quantifying GSS procedures to deliver 16% growth in check-in, staff service, and elite recognition scores. o Driving positive reinforcement to grow staff engagement by 52% and maintain 83% engagement at a union property. ★ Led the development and implementation of new processes, tools and technologies, training programs, controls, and performance management frameworks to improve front-of-house operations at Fairfield Inn and Suites by Marriott-Brooklyn, resulting in: o 22% growth in goods earnings and 16% growth in parking revenue from new protocols, fee increases, and loss prevention. o 11% growth in employee satisfaction and 17% growth in overall satisfaction across the property.

Klein Vergara

ABOUT In a career of 16+ years spanning the operations, guest service, and revenue management funct...
Rochester, New York, United States

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Klein Vergara’s Email k.vergara@marriott.com

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Klein Vergara’s Location Rochester, New York, United States

Klein Vergara’s Current Industry

Klein Vergara’s Prior Industry Royalton Hotel | Crestline Hotels And Resorts | Marriott International Courtyard Marriott Fifth Avenue | Fairfield Inn And Suites By Marriott | Real Hospitality Group Hampton Inn Manhattan Soho | Marshall Management Fairfield Inn By Marriott Long Island City Manhattan View | Fairfield Inn By Marriott Jfk Airport

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Work Experience

Royalton Hotel

Hotel Manager

2022-12-01 00:00:00 - 2023-07-01 00:00:00

Crestline Hotels And Resorts

Director of Operations

2018-05-01 00:00:00 - 2022-12-01 00:00:00

Marriott International Courtyard Marriott Fifth Avenue

Front Office Manager

2015-11-01 00:00:00 - 2018-05-01 00:00:00

Fairfield Inn And Suites By Marriott

Front Office Manager

2013-12-01 00:00:00 - 2015-11-01 00:00:00

Real Hospitality Group Hampton Inn Manhattan Soho

Front Office Supervisor/ Fire Safety Director

2012-02-01 00:00:00 - 2013-12-01 00:00:00

Marshall Management Fairfield Inn By Marriott Long Island City Manhattan View

Night Auditor/ Fire Safety Director

2009-02-01 00:00:00 - 2012-02-01 00:00:00

Fairfield Inn By Marriott Jfk Airport

Night Auditor/ Fire Safety Director

2007-07-01 00:00:00 - 2009-02-01 00:00:00

Skills

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Languages

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FAQ About Klein Vergara

Klein Vergara is located at
Rochester, New York, United States

Klein Vergara is a ABOUT In a career of 16+ years spanning the operations, guest service, and revenue management functions at major limited-service city hotels, I have acquired extensive experience in providing strategic direction and hands-on execution support for business plans, revenue strategies, HR policies, budgets, KPIs, financial reporting/audits, guest service systems, and performance management frameworks. I have particular expertise in collaborating with SaaS vendors to develop and implement leading-edge hospitality tech tools and systems to optimize the guest experience across all touchpoints, drive operational efficiencies, and ensure regulatory compliance. Career Highlights: ★ Drove multiple strategic initiatives such as hospitality tech solutions implementation, process improvements, new KPI development, and training/cultural transformation programs to modernize hospitality operations at the Dylan Hotel NYC, resulting in: o A 320-rank increase in TripAdvisor rankings and 2 consecutive TripAdvisor Traveler’s Choice awards. o YoY compound growth above targets, with 52% revenue gain, 5% growth in RevPAR, and a 7% boost in GOPPAR. o 13% growth in employee satisfaction and maintenance of 92-percentile employee satisfaction scores. o Achievement and maintenance of a financial control audit score in the mid-90s. ★ Directed 50+ employees at the Courtyard by Marriot-Fifth Avenue in driving strategies, processes, and technology solutions to optimize guest service and deliver operational excellence, including: o Quantifying GSS procedures to deliver 16% growth in check-in, staff service, and elite recognition scores. o Driving positive reinforcement to grow staff engagement by 52% and maintain 83% engagement at a union property. ★ Led the development and implementation of new processes, tools and technologies, training programs, controls, and performance management frameworks to improve front-of-house operations at Fairfield Inn and Suites by Marriott-Brooklyn, resulting in: o 22% growth in goods earnings and 16% growth in parking revenue from new protocols, fee increases, and loss prevention. o 11% growth in employee satisfaction and 17% growth in overall satisfaction across the property.

Klein Vergara currently works in the

No Languages Available

Klein Vergara has prior
experience in the following industries:
Royalton Hotel | Crestline Hotels And Resorts | Marriott International Courtyard Marriott Fifth Avenue | Fairfield Inn And Suites By Marriott | Real Hospitality Group Hampton Inn Manhattan Soho | Marshall Management Fairfield Inn By Marriott Long Island City Manhattan View | Fairfield Inn By Marriott Jfk Airport

Klein Vergara has the following professional experience:
Royalton Hotel | Crestline Hotels And Resorts | Marriott International Courtyard Marriott Fifth Avenue | Fairfield Inn And Suites By Marriott | Real Hospitality Group Hampton Inn Manhattan Soho | Marshall Management Fairfield Inn By Marriott Long Island City Manhattan View | Fairfield Inn By Marriott Jfk Airport