Kishore Thungala Email & Phone Number | • Nearly 14+ years of experience in Product Support. • I specialize in: • Mentoring and coaching • Escalation management, Change Management. • Rational thinking, strongly analytical, and problem-solving skills. • Support operations, 24X7 • Good command over leadership concepts • Good command over technical support processes • Good understanding of KCS methodologies, KCS V6 certified. • Experience in delivering training to customers • Experience in handling Major Incident Bridge Calls. • ITIL

Kishore Thungala

• Nearly 14+ years of experience in Product Support. • I specialize in: • Mentoring and coaching •...
Hyderabad, Telangana, India

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Kishore Thungala’s Location Hyderabad, Telangana, India

Kishore Thungala’s Current Industry I95dev

Kishore Thungala’s Prior Industry Securonix | Progress | Progress Software

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Product Support Manager

2023-04-01 00:00:00 - Present

POD Leader Securonix

2021-03-01 00:00:00 - 2023-06-01 00:00:00

Principal Technical Support Engineer

2016-01-01 00:00:00 - 2020-08-01 00:00:00

Senior Technical support Engineer

2007-08-01 00:00:00 - 2015-01-01 00:00:00

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Kishore Thungala is a • Nearly 14+ years of experience in Product Support. • I specialize in: • Mentoring and coaching • Escalation management, Change Management. • Rational thinking, strongly analytical, and problem-solving skills. • Support operations, 24X7 • Good command over leadership concepts • Good command over technical support processes • Good understanding of KCS methodologies, KCS V6 certified. • Experience in delivering training to customers • Experience in handling Major Incident Bridge Calls. • ITIL