Kirtan Shelat Email & Phone Number | Course Certificates Completed Project Initiation: Starting a Successful Project Foundations of Project Management Agile Project Management Project Execution: Running the Project Project Planning: Putting It All Together Capstone: Applying Project Management in the Real World Excellent experience in office assistant with administrative, in customer service 5+ years’ experience Able to contribute positively as part of a team, helping with various tasks as required as well good organizational and time management skills • Experienced in taking inbound calls and help agents while floor supporting and taking outbound calls as well, demonstrated ability to resolve phone conflict and gaining customer satisfaction • providing good customer service by maintaining CSAT and DSAT as per client’s demand as well as answering in the right way as per knowledge Base. • Always making sure completing goals and targets and often being on top performers list consistently proving myself Now studying ITentry level as it was my long term dream so could use my soft skills of engaging with customers positively with some technical knowledge

Kirtan Shelat

Course Certificates Completed Project Initiation: Starting a Successful Project Foundations of Pro...
Toronto, Toronto, Canada

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Kirtan Shelat’s Email kirtan.shelat@rbc.com

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Kirtan Shelat’s Location Toronto, Toronto, Canada

Kirtan Shelat’s Current Industry Rbc

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Senior Banking Advisor

2023-02-01T00:00:00.000Z - Present

Sales Advisor 1 work from home

2018-11-01T00:00:00.000Z - 2022-07-01T00:00:00.000Z

csr

2018-11-01T00:00:00.000Z - 2020-06-01T00:00:00.000Z

CSR( PC financial)

2018-08-01T00:00:00.000Z - 2018-10-01T00:00:00.000Z

Office Administrator Assistant

2017-10-01T00:00:00.000Z - 2017-11-01T00:00:00.000Z

Sales Floor Team Member

2016-07-01T00:00:00.000Z - 2017-06-01T00:00:00.000Z

Marketing/ Customer Care Co-coordinator

2011-06-01T00:00:00.000Z - 2016-05-01T00:00:00.000Z

Marketing Executive/Call Center Representative

2005-01-01T00:00:00.000Z - 2010-12-01T00:00:00.000Z

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Kirtan Shelat is a Course Certificates Completed Project Initiation: Starting a Successful Project Foundations of Project Management Agile Project Management Project Execution: Running the Project Project Planning: Putting It All Together Capstone: Applying Project Management in the Real World Excellent experience in office assistant with administrative, in customer service 5+ years’ experience Able to contribute positively as part of a team, helping with various tasks as required as well good organizational and time management skills • Experienced in taking inbound calls and help agents while floor supporting and taking outbound calls as well, demonstrated ability to resolve phone conflict and gaining customer satisfaction • providing good customer service by maintaining CSAT and DSAT as per client’s demand as well as answering in the right way as per knowledge Base. • Always making sure completing goals and targets and often being on top performers list consistently proving myself Now studying ITentry level as it was my long term dream so could use my soft skills of engaging with customers positively with some technical knowledge

Kirtan Shelat has prior
experience in the following industries:
Humana Concentrix | Concentrix | Millennium 1 Solutions | Drakkar Specialized Recruitment | Tim Hortons | Krishna Engineering Works | Alkon Computers Indiajan 2005 To Dec 2010

Kirtan Shelat has the following professional experience:
Rbc | Humana Concentrix | Concentrix | Millennium 1 Solutions | Drakkar Specialized Recruitment | Tim Hortons | Krishna Engineering Works | Alkon Computers Indiajan 2005 To Dec 2010