Kimberly Lovan Email & Phone Number | Fry-Wagner Moving & Storage - United Van Lines Earth City, MO 63045 / 2002 - 2013 Customer Service & Quality Origin Agent Surveyor for Mayflower/United Van Lines Agents Care Counselor for the Senior Moving Solutions Division • Care Counselor for Seniors relocating from their home to an independent or an assisted living residence - Do home visits with Seniors and their families to discuss their upcoming relocation to their new home, assist in packing, unpacking and putting their items in place at their new home-also assist with donation of items and coordinate moving items to family members locally or long distance - Communicate with the contact at each of the senior living homes to coordinate specific move details for each resident - Supervised Packing and Moving crew that performed senior relocations • Origin Agent Surveyor - Assisting United Van Line and Mayflower Agents with their Corporate Accounts - In doing this, I have a great relationship with these agents throughout the United States for any residents that would be relocating to St. Louis and would need a professional mover - Physical survey on the shipper’s home and returning results to the booking agent within a 24 hour period • COD Sales - Physical survey on the customer’s home - Coordination of move from start to finish • Quality Department - Contacting customers by phone to receive feedback on their relocation experience - Updating employee quality scores based on the feedback from customers - Creating and updating a mail merge label spreadsheet for all United Agencies and Mayflower Agencies. This allowed quick and easy access to all of the addresses and printing of labels so flyers could be mailed. • Customer Service - Registering orders of relocating customers - Creating the necessary paperwork of orders to be sent to Dispatch - Assisting the COD and National Account Coordinators.

Kimberly Lovan

Fry-Wagner Moving & Storage - United Van Lines Earth City, MO 63045 / 2002 - 2013 Customer Service &...
Chesterfield, Chesterfield, United States

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Kimberly Lovan’s Email klovan@stonecrestseniorliving.com

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Kimberly Lovan’s Location Chesterfield, Chesterfield, United States

Kimberly Lovan’s Current Industry Stonecrest Senior Living

Kimberly Lovan’s Prior Industry Fountains of West County | UniGroup, Inc

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Work Experience

Stonecrest Senior Living

Director of Sales and Marketing

2017-03-01 00:00:00 - Present

Fountains of West County

Move In Coordinator/Marketing

2013-07-01 00:00:00 - 2016-09-01 00:00:00

UniGroup, Inc

Sales Representative/Move Surveyor

1990-07-01 00:00:00 - 2013-06-01 00:00:00

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FAQ About Kimberly Lovan

Kimberly Lovan is located at
Chesterfield, Chesterfield, United States

Kimberly Lovan is a Fry-Wagner Moving & Storage - United Van Lines Earth City, MO 63045 / 2002 - 2013 Customer Service & Quality Origin Agent Surveyor for Mayflower/United Van Lines Agents Care Counselor for the Senior Moving Solutions Division • Care Counselor for Seniors relocating from their home to an independent or an assisted living residence - Do home visits with Seniors and their families to discuss their upcoming relocation to their new home, assist in packing, unpacking and putting their items in place at their new home-also assist with donation of items and coordinate moving items to family members locally or long distance - Communicate with the contact at each of the senior living homes to coordinate specific move details for each resident - Supervised Packing and Moving crew that performed senior relocations • Origin Agent Surveyor - Assisting United Van Line and Mayflower Agents with their Corporate Accounts - In doing this, I have a great relationship with these agents throughout the United States for any residents that would be relocating to St. Louis and would need a professional mover - Physical survey on the shipper’s home and returning results to the booking agent within a 24 hour period • COD Sales - Physical survey on the customer’s home - Coordination of move from start to finish • Quality Department - Contacting customers by phone to receive feedback on their relocation experience - Updating employee quality scores based on the feedback from customers - Creating and updating a mail merge label spreadsheet for all United Agencies and Mayflower Agencies. This allowed quick and easy access to all of the addresses and printing of labels so flyers could be mailed. • Customer Service - Registering orders of relocating customers - Creating the necessary paperwork of orders to be sent to Dispatch - Assisting the COD and National Account Coordinators.