Kim Davies Email & Phone Number | Transformation / Customer Care / Voice of Customer / Program Mobilisation, Transition and Change Delivery / Business Process Improvement / Commercial Management / Business Architecture I’m an authentic, highly engaged, outcome focussed leader with a proven track record in leading virtual teams in complex and multi-layered environments. My success includes mobilising teams and programs to deliver strategic and tactical business change across the globe. I have a deep understanding in driving increased digital, cross channel and omni-channel customer outcomes in line with Digital Roadmaps and Transformation Strategies. My strength is engaging geo-diverse teams to operationalise strategy from business case development and program mobilisation through design, delivery and benefits realisation, while optimising customer, employee and commercial outcomes. I offer a unique blend of commercial and operational capability with significant experience in delivering step change that improves customer, employee and commercial outcomes across Retail, Contact Centre and Digital service channels.

Kim Davies

Transformation / Customer Care / Voice of Customer / Program Mobilisation, Transition and Change Del...
Greater Melbourne Area, Greater Melbourne Area, Australia

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Kim Davies’s Email kim.davies@ringcentral.com

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Kim Davies’s Location Greater Melbourne Area, Greater Melbourne Area, Australia

Kim Davies’s Current Industry Ringcentral

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Work Experience

Ringcentral

Global VP Customer Care

2023-10-01 00:00:00 - Present

Tabcorp

Program Director - On Course Wagering Technology Digitisation

2022-04-01 00:00:00 - 2023-12-01 00:00:00

The Lottery

Program Director - Contact Centre Separation

2022-06-01 00:00:00 - 2023-10-01 00:00:00

Energyaustralia

General Manager, Commercial Finance. Customer Operations & Transformation

2016-08-01 00:00:00 - 2018-12-01 00:00:00

Philippines

Travel, Volunteering and Relocation

2016-03-01 00:00:00 - 2016-08-01 00:00:00

Telstra

General Manager, Customer Experience & Service Design, Global Contact Centres

2012-07-01 00:00:00 - 2016-03-01 00:00:00

Coles

Transformation Program Delivery Manager (Program Manager)

2007-04-01 00:00:00 - 2008-05-01 00:00:00

Willis Towers Watson

Finance Manager

1991-01-01 00:00:00 - 1994-01-01 00:00:00

Kpmg

Senior Consultant

1988-01-01 00:00:00 - 1991-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Kim Davies

Kim Davies is located at
Greater Melbourne Area, Greater Melbourne Area, Australia

Kim Davies is a Transformation / Customer Care / Voice of Customer / Program Mobilisation, Transition and Change Delivery / Business Process Improvement / Commercial Management / Business Architecture I’m an authentic, highly engaged, outcome focussed leader with a proven track record in leading virtual teams in complex and multi-layered environments. My success includes mobilising teams and programs to deliver strategic and tactical business change across the globe. I have a deep understanding in driving increased digital, cross channel and omni-channel customer outcomes in line with Digital Roadmaps and Transformation Strategies. My strength is engaging geo-diverse teams to operationalise strategy from business case development and program mobilisation through design, delivery and benefits realisation, while optimising customer, employee and commercial outcomes. I offer a unique blend of commercial and operational capability with significant experience in delivering step change that improves customer, employee and commercial outcomes across Retail, Contact Centre and Digital service channels.

Kim Davies currently works in the Ringcentral |

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Kim Davies has prior
experience in the following industries:
Tabcorp | The Lottery | Energyaustralia | Philippines | Telstra | Coles | Willis Towers Watson | Kpmg

Kim Davies has the following professional experience:
Ringcentral | Tabcorp | The Lottery | Energyaustralia | Philippines | Telstra | Coles | Willis Towers Watson | Kpmg