Khim Yap Email & Phone Number | 18 years of experience as system and business analyst with well-developed process analysis and application programming skill. Possessed extensive knowledge of big enterprise IT systems and processes, and ability to design and implement complex, cross-platforms customized solutions for clients. 12 years of experience in Notes application development. Expertise in building application with user-friendly interface and complicated workflow using LotusScript and Notes Designer. 8 years of experience in client management and technical issue resolution as Customer Success Engineer. Experienced in dealing with high severity situation and highly demanding clients, and expertise in best practices for customer support’s etiquettes and processes. Expertise in database technology, data migration in Microsoft 365 and Google Workspace, and web/mobile development technology.

Khim Yap

18 years of experience as system and business analyst with well-developed process analysis and appli...
Singapore

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Khim Yap’s Email kyap@ibm.com

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Khim Yap’s Location Singapore

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Khim Yap’s Prior Industry Cloudm | Bittitan | Ibm | Lotus Development

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Apac Product Support Lead

2022-04-01 00:00:00 - 2023-07-01 00:00:00

Senior Customer Success Engineer

2019-06-01 00:00:00 - 2022-02-01 00:00:00

Client Support - Big Data Appliance (Pda/Netezza)

2013-09-01 00:00:00 - 2015-09-01 00:00:00

Systems Analyst

1995-06-01 00:00:00 - 2000-12-01 00:00:00

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Khim Yap is a 18 years of experience as system and business analyst with well-developed process analysis and application programming skill. Possessed extensive knowledge of big enterprise IT systems and processes, and ability to design and implement complex, cross-platforms customized solutions for clients. 12 years of experience in Notes application development. Expertise in building application with user-friendly interface and complicated workflow using LotusScript and Notes Designer. 8 years of experience in client management and technical issue resolution as Customer Success Engineer. Experienced in dealing with high severity situation and highly demanding clients, and expertise in best practices for customer support’s etiquettes and processes. Expertise in database technology, data migration in Microsoft 365 and Google Workspace, and web/mobile development technology.