Khaled Abdu Email & Phone Number | A leader and problem solver with a pragmatic approach to process and compliance. I have always been an advocate for the training and empowerment of the people I lead, keeping an eye out for talented individuals and helping them achieve their best through formal and informal coaching and mentoring. I lead highly technical discussions across multiple technology disciplines, utilizing the expertise within my organization, the client and vendors to achieve positive outcomes. My extensive experience in IT (over twenty five years) enables me to bridge the gap between technical teams and business stakeholders, prompting Account Executives to comment that they feel most at ease when I’m on duty. When I am leading teams I harness the capabilities around me to drive everyone to work through systems from end to end. I pull in the various subject matter experts to engage and collaborate as needed to reach the best outcome possible. Having been in the trenches earlier in my career, I am able to empathise with those working under my leadership and this helps me manage resources effectively, especially with long-running incidents and implementations. As circumstances change, I am able to adapt my leadership style, always with an eye on the business imperatives. I’ve also been called an “ideas man”, having come up with novel and elegant solutions to complex and often longstanding process issues.

Khaled Abdu

A leader and problem solver with a pragmatic approach to process and compliance. I have always been...
Canberra, Canberra, Australia

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Khaled Abdu’s Location Canberra, Canberra, Australia

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Senior MS Operations Team Lead: CSOC

2024-06-01 00:00:00 - Present

(2IC) ATO Enterprise Operations Centre Duty Manager

2023-09-01 00:00:00 - 2024-06-01 00:00:00

Senior Major Incident Manager

2013-07-01 00:00:00 - 2016-06-01 00:00:00

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Khaled Abdu is a A leader and problem solver with a pragmatic approach to process and compliance. I have always been an advocate for the training and empowerment of the people I lead, keeping an eye out for talented individuals and helping them achieve their best through formal and informal coaching and mentoring. I lead highly technical discussions across multiple technology disciplines, utilizing the expertise within my organization, the client and vendors to achieve positive outcomes. My extensive experience in IT (over twenty five years) enables me to bridge the gap between technical teams and business stakeholders, prompting Account Executives to comment that they feel most at ease when I’m on duty. When I am leading teams I harness the capabilities around me to drive everyone to work through systems from end to end. I pull in the various subject matter experts to engage and collaborate as needed to reach the best outcome possible. Having been in the trenches earlier in my career, I am able to empathise with those working under my leadership and this helps me manage resources effectively, especially with long-running incidents and implementations. As circumstances change, I am able to adapt my leadership style, always with an eye on the business imperatives. I’ve also been called an “ideas man”, having come up with novel and elegant solutions to complex and often longstanding process issues.