Kevin Skilton Email & Phone Number | Championed a culture where customer expectations were exceeded through improved call efficiency, and employee training and knowledge. Analyzed operations and implemented processes and technologies to improve productivity and streamline processes. Professional Management Experience: • Call Center Manager / Leader • Customer Service Management • Metrics Analysis Leader • Project Management • Change Management, Employee Relations Management • WFM, Conflict Resolution Management • Best Practices Management, Training Management • Account Management • Quality Leader Specialties: • Call Center Agent Coaching • Streamlined Processes • Call Center Standards • Strategic use of Automation • P&L Responsibility • Relationship Building • Pro-Active Leadership Skills • Analytical Skills • Staff Mentoring • Customer Service • Avaya ACD, Witness, Blue Butler, ProphIt, Workforce Management, IVR, AS 400, Vision 21, CMS, Telnet, DRS, Cubbs, IRIS, I3 Supervisor, Salesforce

Kevin Skilton

Championed a culture where customer expectations were exceeded through improved call efficiency, and...
Toronto, Toronto, Canada

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Kevin Skilton’s Location Toronto, Toronto, Canada

Kevin Skilton’s Current Industry Cibc

Kevin Skilton’s Prior Industry Total Credit Recovery | Global Credit | Dedicated Contact Solutions | Allied International Credit

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Senior Manager - Client Account Management at CIBC

2022-01-01T00:00:00.000Z - Present

Operations Manager (Capital One CAN)

2011-07-01T00:00:00.000Z - 2012-02-01T00:00:00.000Z

Operations Manager (Capital One US)

2010-03-01T00:00:00.000Z - 2011-06-01T00:00:00.000Z

Director of Operations, (Money Mart, GFS, Canadian Springs)

2007-11-01T00:00:00.000Z - 2010-01-01T00:00:00.000Z

Operations Manager, (Sprint, Rogers, CIBC, RBC, Canadian Tire)

1996-01-01T00:00:00.000Z - 2007-10-01T00:00:00.000Z

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Kevin Skilton is a Championed a culture where customer expectations were exceeded through improved call efficiency, and employee training and knowledge. Analyzed operations and implemented processes and technologies to improve productivity and streamline processes. Professional Management Experience: • Call Center Manager / Leader • Customer Service Management • Metrics Analysis Leader • Project Management • Change Management, Employee Relations Management • WFM, Conflict Resolution Management • Best Practices Management, Training Management • Account Management • Quality Leader Specialties: • Call Center Agent Coaching • Streamlined Processes • Call Center Standards • Strategic use of Automation • P&L Responsibility • Relationship Building • Pro-Active Leadership Skills • Analytical Skills • Staff Mentoring • Customer Service • Avaya ACD, Witness, Blue Butler, ProphIt, Workforce Management, IVR, AS 400, Vision 21, CMS, Telnet, DRS, Cubbs, IRIS, I3 Supervisor, Salesforce

Kevin Skilton has prior
experience in the following industries:
Total Credit Recovery | Global Credit | Dedicated Contact Solutions | Allied International Credit

Kevin Skilton has the following professional experience:
Cibc | Total Credit Recovery | Global Credit | Dedicated Contact Solutions | Allied International Credit