Kevin Lau

Kevin Lau

Vice President of Customer Engagement, Freshworks | Customer Marketing & Advocacy Course Creator | F...
San Diego, California, United States

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Work Experience

Freshworks

Vice President of Customer Engagement

2024-03-01 - Present

Product Marketing Alliance

Course Instructor

2022-11-01 - Present

F5

Sr. Director of Global Customer Engagement

2023-04-01 - 2024-03-01

California State University - East Bay

Advisor, Customer Experience (CX) Program

2021-11-01 - 2023-05-01

Captivate Collective

CMA Vision Board Member

2022-08-01 - 2023-02-01

Adobe

Head of Customer Advocacy (Marketo, an Adobe Company)

2019-03-01 - 2019-08-01

Marketo, an Adobe Company

Senior Manager, Customer Marketing

2017-01-01 - 2019-01-01

NetBase Solutions, Inc.

★ Senior Marketing Manager, Customer Retention & Advocacy

2016-05-01 - 2017-01-01

AOL

★ Community Support Manager - Aol Mail & Alto Mail

2013-01-01 - 2013-12-01

Quorum

★ Online Marketing Manager

2013-01-01 - 2015-01-01

Google

★ Community Manager - Google TV

2012-01-01 - 2013-01-01

Breakthrough Solutions Inc.

Digital Marketing Consultant

2006-01-01 - 2017-01-01

Skills

enterprise software saas cloud computing customer service software information technology customer support software helpdesk web 20 support ticket system web based support ticket system crm itsm applicant tracking system conversion optimization suite

Languages

English German Russian Chinese