Kervin Solda Email & Phone Number | As a Project Manager  Manages simple, medium, large and complex provisioning/implementation projects including installations or systems additions, schedules, and may perform pre-installation site review/evaluation for adequate infrastructure.  Ensures that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment. Manages installation problem resolution with assigned customer accounts.  Coordinates interactions between the customer, systems engineering, field process engineering, field service engineering, manufacturing, logistics and 3rd party vendors.  Responsible for timely escalation of installation issues to the appropriate organization. Provides total project leadership and is directly accountable for the process compliance, customer satisfaction, and maximization of profitability of project.  Provides solutions to a diverse range of complex problems.  Responsible for managing the resource assignment, tracking and closure of Enterprise Communication projects for business partners or direct customers.  Review Scope of Work and assign work packages to technical specialists  Ensure compliance to global processes followed  Coordinate and manage expectations with global project stake holders on project deliverables. As a Service Desk Supervisor  Oversees the delivery of day-to-day technical helpdesk efforts including receipt, prioritization, documentation, and resolution of information systems products and services  Coordinates referrals to appropriate technical personnel for follow-up  Oversees the process of maintaining daily logs and equipment malfunction reports  Assists in the implementation of training priorities for technical helpdesk employees  All other duties as assigned  Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures

Kervin Solda

As a Project Manager  Manages simple, medium, large and complex provisioning/implementation project...
Philippines

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Kervin Solda’s Email ksolda@rfa.com

Kervin Solda’s Phone Numbers +1 212-867-****

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Kervin Solda’s Location Philippines

Kervin Solda’s Current Industry

Kervin Solda’s Prior Industry Cxloyalty | Santa Fe Relocation | Genesys | Avaya | Xerox

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Work Experience

Rfa

Project Manager

Present

Cxloyalty

Senior Project Manager

2019-11-01 00:00:00 - 2021-07-01 00:00:00

Santa Fe Relocation

Infrastructure Project Manager

2019-03-01 00:00:00 - 2019-11-01 00:00:00

Genesys

Senior Project Manager

2017-05-01 00:00:00 - 2019-03-01 00:00:00

Avaya

Project Manager

2016-02-01 00:00:00 - 2017-04-01 00:00:00

Xerox

Service Desk Supervisor

2008-10-01 00:00:00 - 2016-02-01 00:00:00

Skills

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Languages

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FAQ About Kervin Solda

Kervin Solda is located at
Philippines

Kervin Solda is a As a Project Manager  Manages simple, medium, large and complex provisioning/implementation projects including installations or systems additions, schedules, and may perform pre-installation site review/evaluation for adequate infrastructure.  Ensures that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment. Manages installation problem resolution with assigned customer accounts.  Coordinates interactions between the customer, systems engineering, field process engineering, field service engineering, manufacturing, logistics and 3rd party vendors.  Responsible for timely escalation of installation issues to the appropriate organization. Provides total project leadership and is directly accountable for the process compliance, customer satisfaction, and maximization of profitability of project.  Provides solutions to a diverse range of complex problems.  Responsible for managing the resource assignment, tracking and closure of Enterprise Communication projects for business partners or direct customers.  Review Scope of Work and assign work packages to technical specialists  Ensure compliance to global processes followed  Coordinate and manage expectations with global project stake holders on project deliverables. As a Service Desk Supervisor  Oversees the delivery of day-to-day technical helpdesk efforts including receipt, prioritization, documentation, and resolution of information systems products and services  Coordinates referrals to appropriate technical personnel for follow-up  Oversees the process of maintaining daily logs and equipment malfunction reports  Assists in the implementation of training priorities for technical helpdesk employees  All other duties as assigned  Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures