Ken Groen Email & Phone Number | IT Desktop Services Manager, leading small but talented groups of Application Support Analysts, Tier II/III Desktop Technicians, and System Administrators. Corporate technologies/End-User Compute engineering specialist with extensive customer service and management background. Broad experience in many aspects of enterprise-level services including inside sales, technical support, as well as client and employee training. Diverse management experience including direct report supervision, national program management, medium-scale project management, and internal recruiting. Training experience including wide-scale internal new-hire training as well as detailed external remote customer training. Interested in furthering IT career and increasing knowledge and skill base supported by experience, professional certifications, and designations. Specific classroom training completed on Microsoft Server 2003 Environment, Active Directory, Mobile Device Management, Networking Essentials, and Microsoft Windows support. Specialties: Microsoft 365, Exchange Online, MS Teams, Skype for Business, Microsoft EntraID, Microsoft Intune, JAMF Mac administration, PC Hardware/Software troubleshooting, User coaching, Technical Assistance, Project Management, Leadership, Customer Service, Training (Classroom & Hands-on),

Ken Groen

IT Desktop Services Manager, leading small but talented groups of Application Support Analysts, Tier...
Indianapolis, Indiana, United States

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Ken Groen’s Email ken.groen@xome.com

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Ken Groen’s Location Indianapolis, Indiana, United States

Ken Groen’s Current Industry Xome Assurant Corporate Technologies

Ken Groen’s Prior Industry Assurant Global Technology | Streetlinks Lender Solutions | Daman Products | Liberty Mutual

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Desktop Services Manager

2021-01-01 00:00:00 - Present

Tier II PC Technician, Technical Support Administrator

2012-09-01 00:00:00 - Present

Tier II Technical Support Administrator, Infrastructure & Cloud Services

2010-08-01 00:00:00 - 2021-10-01 00:00:00

Client Specific Support Team Lead

2010-08-01 00:00:00 - 2012-09-01 00:00:00

Distributor Services

2005-04-01 00:00:00 - 2010-04-01 00:00:00

Supervisor, After Hours Coordinator

1997-04-01 00:00:00 - 2005-03-01 00:00:00

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Ken Groen is a IT Desktop Services Manager, leading small but talented groups of Application Support Analysts, Tier II/III Desktop Technicians, and System Administrators. Corporate technologies/End-User Compute engineering specialist with extensive customer service and management background. Broad experience in many aspects of enterprise-level services including inside sales, technical support, as well as client and employee training. Diverse management experience including direct report supervision, national program management, medium-scale project management, and internal recruiting. Training experience including wide-scale internal new-hire training as well as detailed external remote customer training. Interested in furthering IT career and increasing knowledge and skill base supported by experience, professional certifications, and designations. Specific classroom training completed on Microsoft Server 2003 Environment, Active Directory, Mobile Device Management, Networking Essentials, and Microsoft Windows support. Specialties: Microsoft 365, Exchange Online, MS Teams, Skype for Business, Microsoft EntraID, Microsoft Intune, JAMF Mac administration, PC Hardware/Software troubleshooting, User coaching, Technical Assistance, Project Management, Leadership, Customer Service, Training (Classroom & Hands-on),

Ken Groen has prior
experience in the following industries:
Assurant Global Technology | Streetlinks Lender Solutions | Daman Products | Liberty Mutual

Ken Groen has the following professional experience:
Xome | Assurant Corporate Technologies | Assurant Global Technology | Streetlinks Lender Solutions | Daman Products | Liberty Mutual