Kelly Reed Email & Phone Number | Executive hands-on, turnaround leader in customer service operations for multiple industries including healthcare, tax, and software; skilled at deploying digital initiatives to enhance the client experience; loves developing leadership teams to foster a deeply engaged and collaborative work culture and overall faster problem resolutions. Specialties: Customer Experience Analytics Workforce Planning & Operations Process Improvement Six Sigma Methodologies Project Management & Execution Team Building and Leadership Systems Thinking Presentation & Communication Call Center Analytics

Kelly Reed

Executive hands-on, turnaround leader in customer service operations for multiple industries includi...
Mission, Kansas, United States

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Kelly Reed’s Location Mission, Kansas, United States

Kelly Reed’s Current Industry Sun Life

Kelly Reed’s Prior Industry Aetna A Cvs Health | H And R Block | Intuit

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Vice President, Customer Care Operations

2019-01-01 00:00:00 - Present

Director Of Operations

2010-02-01 00:00:00 - 2019-01-01 00:00:00

Director of Service Operations

2006-06-01 00:00:00 - 2010-01-01 00:00:00

Sr. Manager of Operations

2002-02-01 00:00:00 - 2006-05-01 00:00:00

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Kelly Reed is a Executive hands-on, turnaround leader in customer service operations for multiple industries including healthcare, tax, and software; skilled at deploying digital initiatives to enhance the client experience; loves developing leadership teams to foster a deeply engaged and collaborative work culture and overall faster problem resolutions. Specialties: Customer Experience Analytics Workforce Planning & Operations Process Improvement Six Sigma Methodologies Project Management & Execution Team Building and Leadership Systems Thinking Presentation & Communication Call Center Analytics