Keith Williams Email & Phone Number | TRANSFORMATION & INTEGRATION EXECUTIVE Executive with 20 years of experience in operations, call center strategy, sales planning and execution, P&L Ownership, account management, product and service development, as well as strategic planning and business development. Regarded as innovative with strong leadership and large-scale business enterprise operation transformation skills, including the capability to create and implement new product lines, customer experience (CX), User Experience (UX), order to cash, billing systems throughout the SDLC. Increased efficiency and effectiveness of technology platforms through practical knowledge of multiple order to cash packages, analytics, data, business intelligence, business optimization, and application management. Key accomplishments include: • Developed new routing strategy across the AT&T Tech Care Call Centers based on matching the complexity of call to most equipped agent for 10k agents and 2.8M calls per month • Helped Mediacom to launch a wireless service in their customer portfolio, by performing a feasibility study and creating and executing a roadmap to delivery of new product lines, delivered 10M in consulting services • AT&T purchased DIRECTV requiring merger and integration of customers and employees into AT&T’s ecosystem. Developed business readiness strategy and gap analysis for the successful conversion of 8M customers • AT&T had 5 separate billing & customer systems for their wireless customers. Managed the Market Deployment Conversion of 58 million wireless accounts across 36 legacy markets into 11 newly established AT&T markets • Integrated Amdocs OPUS, LS-CRM, and Clarify with Amdocs Enabler Billing system for unified CRM & Billing Ops

Keith Williams

TRANSFORMATION & INTEGRATION EXECUTIVE Executive with 20 years of experience in operations, call ce...
2204 Dalhart Trail, Mckinney, United States

*50 free lookup(s) per month.

No credit card required.

Keith Williams’s Email keith.williams@pwc.com

Keith Williams’s Phone Numbers

Get KEITH’s Phone Number (For Free)

Social Media

Keith Williams’s Location 2204 Dalhart Trail, Mckinney, United States

Keith Williams’s Current Industry Cgi

Not the Keith Williams you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Cgi

Director of Transformation

2021-10-01 00:00:00 - Present

Pwc

CRM ERP Billing Transformation for AT&T

2016-01-01 00:00:00 - 2021-09-01 00:00:00

Ericsson

Director

2014-04-01 00:00:00 - 2015-12-01 00:00:00

Hitachi Consulting

Senior Manager

2011-06-01 00:00:00 - 2014-04-01 00:00:00

Amdocs

Manager Project Management

2006-04-01 00:00:00 - 2011-06-01 00:00:00

Kpmg

Senior Consultant

1999-12-01 00:00:00 - 2006-04-01 00:00:00

Pine Cove

Pine Cove Counselor

1993-01-01 00:00:00 - 1994-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Keith Williams

Keith Williams is located at
2204 Dalhart Trail, Mckinney, United States

Keith Williams is a TRANSFORMATION & INTEGRATION EXECUTIVE Executive with 20 years of experience in operations, call center strategy, sales planning and execution, P&L Ownership, account management, product and service development, as well as strategic planning and business development. Regarded as innovative with strong leadership and large-scale business enterprise operation transformation skills, including the capability to create and implement new product lines, customer experience (CX), User Experience (UX), order to cash, billing systems throughout the SDLC. Increased efficiency and effectiveness of technology platforms through practical knowledge of multiple order to cash packages, analytics, data, business intelligence, business optimization, and application management. Key accomplishments include: • Developed new routing strategy across the AT&T Tech Care Call Centers based on matching the complexity of call to most equipped agent for 10k agents and 2.8M calls per month • Helped Mediacom to launch a wireless service in their customer portfolio, by performing a feasibility study and creating and executing a roadmap to delivery of new product lines, delivered 10M in consulting services • AT&T purchased DIRECTV requiring merger and integration of customers and employees into AT&T’s ecosystem. Developed business readiness strategy and gap analysis for the successful conversion of 8M customers • AT&T had 5 separate billing & customer systems for their wireless customers. Managed the Market Deployment Conversion of 58 million wireless accounts across 36 legacy markets into 11 newly established AT&T markets • Integrated Amdocs OPUS, LS-CRM, and Clarify with Amdocs Enabler Billing system for unified CRM & Billing Ops