Katie Spaeder Email & Phone Number | Experienced manager, leader and mentor in professional service organizations with exceptional dedication to superior customer service, employee satisfaction and development, and building a stronger organization through collaboration and communication. Call center leader with extensive knowledge of workforce management tools, call tracking systems, and metric-based monitoring to develop efficient and productive teams to effectively manage call volume for Technical Support and Product Support teams. Training and Documentation leader with a core focus on supplying clear and concise content to the user base to allow them to be successful. Creating and delivering valuable learning opportunities to customers and easy access to information helps to drive a positive user experience. Management focus: Client retention and loyalty, company profitability and growth, employee satisfaction and development, and creating product value through delivering superior customer service. Leadership values: Accountability, integrity, collaboration within the team and throughout the organization, open communication, efficiency, customer care focus (internal and external), and creation of ongoing learning opportunities for customers and employees.

Katie Spaeder

Experienced manager, leader and mentor in professional service organizations with exceptional dedica...
Essex Junction, Vermont, United States

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Katie Spaeder’s Email katie@unionstreetmedia.com

Katie Spaeder’s Phone Numbers

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Katie Spaeder’s Location Essex Junction, Vermont, United States

Katie Spaeder’s Current Industry University Of Vermont

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Work Experience

University Of Vermont

Salesforce CRM Administrator

2024-01-01 00:00:00 - Present

Union Street Media

Director, Systems & Support

2022-10-01 00:00:00 - 2023-12-01 00:00:00

Vsac

Resource Center Supervisor

2019-09-01 00:00:00 - 2020-01-01 00:00:00

Genesis Consulting

Consultant (temporary/part time)

2019-07-01 00:00:00 - 2019-07-01 00:00:00

Cpa Site Solutions

Manager, Client Services

2016-12-01 00:00:00 - 2018-12-01 00:00:00

Champlain College

Manager, Enrollment Service Center

2016-05-01 00:00:00 - 2016-11-01 00:00:00

Oracle

Manager, Customer Support, TEE & TSS

2015-11-01 00:00:00 - 2016-04-01 00:00:00

Dealer Com

Manager, Customer Service Talent Development

2015-02-01 00:00:00 - 2015-07-01 00:00:00

Isystems

Director of Client Services

2012-10-01 00:00:00 - 2014-04-01 00:00:00

Realpage

Senior Manager, Product Support

2011-01-01 00:00:00 - 2012-10-01 00:00:00

Skills

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Languages

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FAQ About Katie Spaeder

Katie Spaeder is located at
Essex Junction, Vermont, United States

Katie Spaeder is a Experienced manager, leader and mentor in professional service organizations with exceptional dedication to superior customer service, employee satisfaction and development, and building a stronger organization through collaboration and communication. Call center leader with extensive knowledge of workforce management tools, call tracking systems, and metric-based monitoring to develop efficient and productive teams to effectively manage call volume for Technical Support and Product Support teams. Training and Documentation leader with a core focus on supplying clear and concise content to the user base to allow them to be successful. Creating and delivering valuable learning opportunities to customers and easy access to information helps to drive a positive user experience. Management focus: Client retention and loyalty, company profitability and growth, employee satisfaction and development, and creating product value through delivering superior customer service. Leadership values: Accountability, integrity, collaboration within the team and throughout the organization, open communication, efficiency, customer care focus (internal and external), and creation of ongoing learning opportunities for customers and employees.

Katie Spaeder currently works in the University Of Vermont |

No Languages Available

Katie Spaeder has prior
experience in the following industries:
Union Street Media | Vsac | Genesis Consulting | Cpa Site Solutions | Champlain College | Oracle | Dealer Com | Isystems | Realpage

Katie Spaeder has the following professional experience:
University Of Vermont | Union Street Media | Vsac | Genesis Consulting | Cpa Site Solutions | Champlain College | Oracle | Dealer Com | Isystems | Realpage