Kathy Voss Email & Phone Number | I am an accomplished customer service operations senior leader with experience in the travel, financial services and retail industries and ready to apply those skills within other industries. I proudly worked for the globally known brands CWT, Citi, and Orbitz and nationally known brands TransUnion and Target. My passion is to create and lead customer focused teams who are equally passionate about improving processes to deliver an outstanding customer experience in a cost effective manner. I excel at leading the back office processes that support the customer experience as these are often the forgotten about processes that are so crucial to providing seamless customer experiences. I have found that the most effective leaders are those who are able to tap into the skills and capabilities of their team members by asking thoughtful questions and then truly listening. I have done this throughout my career through one on one discussions, team meetings and focus groups with front line staff who are the ones closest to what is happening with the customer. Communication is so critical and yet always seems to be a root cause of problems in organizations. One of my most recent direct reports had this to say : Kathy has a great understanding of the importance of strong and clear communication, and she demonstrated and role-modeled this across all layers of the business. – Kate Spreckley, CWT Outside of work I am a person of many interests. I am equally comfortable in a small town community like the one I grew up in, in a large city like Chicago where I spent nearly 25 years or in a mid size city like Sioux Falls where I currently reside. I am passionate about the Chicago Bears and enjoy going to professional and minor league football, baseball and hockey games. I am a long time live theater subscriber and enjoy live concerts. My greatest passion is travel and have been so blessed to see so many parts of this wonderful world. My favorite place to visit is usually the last place I visited so as of this writing, I will have to say London and the Cotswold region in England. And last but never least is spending time with my friends, family, and 4 legged best friend, an 11 year old Westie named Reagan. Operations management Operations leadership Service delivery Customer experience Customer service operations Customer satisfaction People leadership Team building Leadership development Continuous improvement Process management

Kathy Voss

I am an accomplished customer service operations senior leader with experience in the travel, finan...
Sioux Falls, South Dakota, United States

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Kathy Voss’s Email kvoss@carlsonwagonlit.com

Kathy Voss’s Phone Numbers +1 604-572-****

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Kathy Voss’s Location Sioux Falls, South Dakota, United States

Kathy Voss’s Current Industry Goldspring Consulting Osteostrong

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Work Experience

Goldspring Consulting

Senior Consultant

2023-12-01 00:00:00 - Present

Osteostrong

Owner

2023-12-01 00:00:00 - Present

Cwt

Senior Director of Operations, Global Shared Services

2019-11-01 00:00:00 - 2023-08-01 00:00:00

Independent Consultant

2009-11-01 00:00:00 - 2010-05-01 00:00:00

Gfk Custom Research North America

Contract Consultant

2009-03-01 00:00:00 - 2010-04-01 00:00:00

Orbitz Worldwide

Director, Care and Contact Center Quality and Customer Satisfaction

2007-07-01 00:00:00 - 2008-12-01 00:00:00

Orbitz

Senior Manager, Contact Center Quality

2006-05-01 00:00:00 - 2006-09-01 00:00:00

Transunion

Director, Business Projects, Truelink/TransUnion Consumer Solutions

2003-01-01 00:00:00 - 2003-08-01 00:00:00

Citibank

Vice President, Software Alliances, U.S. Marketing

1997-08-01 00:00:00 - 1998-08-01 00:00:00

Citigroup

Assistant Vice President, Operations Manager, Home Access

1995-12-01 00:00:00 - 1997-08-01 00:00:00

Citicorp

Branch Manager, Citiphone

1992-10-01 00:00:00 - 1994-12-01 00:00:00

Target

Area Manager, Hardlines I

1987-12-01 00:00:00 - 1989-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Kathy Voss

Kathy Voss is located at
Sioux Falls, South Dakota, United States

Kathy Voss is a I am an accomplished customer service operations senior leader with experience in the travel, financial services and retail industries and ready to apply those skills within other industries. I proudly worked for the globally known brands CWT, Citi, and Orbitz and nationally known brands TransUnion and Target. My passion is to create and lead customer focused teams who are equally passionate about improving processes to deliver an outstanding customer experience in a cost effective manner. I excel at leading the back office processes that support the customer experience as these are often the forgotten about processes that are so crucial to providing seamless customer experiences. I have found that the most effective leaders are those who are able to tap into the skills and capabilities of their team members by asking thoughtful questions and then truly listening. I have done this throughout my career through one on one discussions, team meetings and focus groups with front line staff who are the ones closest to what is happening with the customer. Communication is so critical and yet always seems to be a root cause of problems in organizations. One of my most recent direct reports had this to say : Kathy has a great understanding of the importance of strong and clear communication, and she demonstrated and role-modeled this across all layers of the business. – Kate Spreckley, CWT Outside of work I am a person of many interests. I am equally comfortable in a small town community like the one I grew up in, in a large city like Chicago where I spent nearly 25 years or in a mid size city like Sioux Falls where I currently reside. I am passionate about the Chicago Bears and enjoy going to professional and minor league football, baseball and hockey games. I am a long time live theater subscriber and enjoy live concerts. My greatest passion is travel and have been so blessed to see so many parts of this wonderful world. My favorite place to visit is usually the last place I visited so as of this writing, I will have to say London and the Cotswold region in England. And last but never least is spending time with my friends, family, and 4 legged best friend, an 11 year old Westie named Reagan. Operations management Operations leadership Service delivery Customer experience Customer service operations Customer satisfaction People leadership Team building Leadership development Continuous improvement Process management

Kathy Voss currently works in the Goldspring Consulting | Osteostrong |

No Languages Available

Kathy Voss has prior
experience in the following industries:
Cwt | Independent Consultant | Gfk Custom Research North America | Orbitz Worldwide | Orbitz | Transunion | Citibank | Citigroup | Citicorp | Target

Kathy Voss has the following professional experience:
Goldspring Consulting | Osteostrong | Cwt | Independent Consultant | Gfk Custom Research North America | Orbitz Worldwide | Orbitz | Transunion | Citibank | Citigroup | Citicorp | Target