Kathy AntonGalietti Email & Phone Number | Specialties: Highly organized, very positive, optimistic, strategic, logical and respectful. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. I realize everyone may feel they have good “people skills,” but I believe my ability to meaningfully connect with customers, employees and peers reaches a level few achieve. As the previous Co-Chair of the Coeur d'Alene Visitors Bureau Board, I supported programs that increased occupancy levels by more than 20%. Worked with Marketing, Sales and Operations to decrease Direct Mail costs by 18%. Reduced expense by 21%. Implemented monthly regional calls to review cost and campaign results. BPO experience in chat, email and phone support. Led the effort in reducing ABA% and AHT while increasing NPS and CSAT KPI's. Initiated the integration of a virtual environment (both people and process.) Implemented and launched all email marketing campaigns. Led the creation of an arrival forecasting tool which became a key component needed to forecast overall resort performance. Led the implementation of successful recovery initiatives on potentially lost business by recapturing prospects through alternate marketing programs. Key driver in the preparation of all direct mail budgets through negotiations on cost/production budgets. Socially-focused and collaborative. Focused on building and cultivating a productive and motivated team. As both a participant and facilitator of a leadership development program, we graduated 90 hourly associates all designed to build bench-strength. Created a dynamic associate referral program to support headcount stability, reducing attrition by 30%. Ability to breakdown stovepipes which can be created when leaders see themselves as separate entities. Employee engagement efforts resulted in an 18% increase in associate satisfaction scores.

Kathy AntonGalietti

Specialties: Highly organized, very positive, optimistic, strategic, logical and respectful. Intuit...
Spokane, Washington, United States

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Kathy AntonGalietti’s Email kantongalietti@cdacasino.com

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Kathy AntonGalietti’s Location Spokane, Washington, United States

Kathy AntonGalietti’s Current Industry Red Lion Templins Hotel On The River

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Work Experience

Red Lion Templins Hotel On The River

General Manager

2024-06-01 00:00:00 - Present

Ruby Hospitality

General Manager

2023-06-01 00:00:00 - 2024-06-01 00:00:00

Coeur Dalene Casino Resort And Hotel

Director of Hospitality

2012-05-01 00:00:00 - 2022-10-01 00:00:00

Ggbros

Consultant- Marketing & Service Operations

2012-02-01 00:00:00 - 2012-06-01 00:00:00

Fusion Contact Centers

Director, Zynga Service Operations

2011-02-01 00:00:00 - 2012-02-01 00:00:00

Resort Marketing Solutions

Vice President Marketing

2009-03-01 00:00:00 - 2010-11-01 00:00:00

Hilton Grand Vacations Club

Consultant - Guest Arrival / VPG Enhancement

2010-07-01 00:00:00 - 2010-10-01 00:00:00

Marriott Vacation Club International

Project Director, Operations

2005-09-01 00:00:00 - 2009-01-01 00:00:00

Marriott Vacation Club International Marriotts Newport Coast Villas

Senior Sales Admin Manager/Quality Assurance Manager

1995-02-01 00:00:00 - 2000-05-01 00:00:00

Kahana Falls Resort

Business Manager

1992-01-01 00:00:00 - 1995-02-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Kathy AntonGalietti

Kathy AntonGalietti is located at
Spokane, Washington, United States

Kathy AntonGalietti is a Specialties: Highly organized, very positive, optimistic, strategic, logical and respectful. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. I realize everyone may feel they have good “people skills,” but I believe my ability to meaningfully connect with customers, employees and peers reaches a level few achieve. As the previous Co-Chair of the Coeur d'Alene Visitors Bureau Board, I supported programs that increased occupancy levels by more than 20%. Worked with Marketing, Sales and Operations to decrease Direct Mail costs by 18%. Reduced expense by 21%. Implemented monthly regional calls to review cost and campaign results. BPO experience in chat, email and phone support. Led the effort in reducing ABA% and AHT while increasing NPS and CSAT KPI's. Initiated the integration of a virtual environment (both people and process.) Implemented and launched all email marketing campaigns. Led the creation of an arrival forecasting tool which became a key component needed to forecast overall resort performance. Led the implementation of successful recovery initiatives on potentially lost business by recapturing prospects through alternate marketing programs. Key driver in the preparation of all direct mail budgets through negotiations on cost/production budgets. Socially-focused and collaborative. Focused on building and cultivating a productive and motivated team. As both a participant and facilitator of a leadership development program, we graduated 90 hourly associates all designed to build bench-strength. Created a dynamic associate referral program to support headcount stability, reducing attrition by 30%. Ability to breakdown stovepipes which can be created when leaders see themselves as separate entities. Employee engagement efforts resulted in an 18% increase in associate satisfaction scores.

Kathy AntonGalietti currently works in the Red Lion Templins Hotel On The River |

No Languages Available

Kathy AntonGalietti has prior
experience in the following industries:
Ruby Hospitality | Coeur Dalene Casino Resort And Hotel | Ggbros | Fusion Contact Centers | Resort Marketing Solutions | Hilton Grand Vacations Club | Marriott Vacation Club International | Marriott Vacation Club International Marriotts Newport Coast Villas | Kahana Falls Resort

Kathy AntonGalietti has the following professional experience:
Red Lion Templins Hotel On The River | Ruby Hospitality | Coeur Dalene Casino Resort And Hotel | Ggbros | Fusion Contact Centers | Resort Marketing Solutions | Hilton Grand Vacations Club | Marriott Vacation Club International | Marriott Vacation Club International Marriotts Newport Coast Villas | Kahana Falls Resort