Kathryn Pabinguit Email & Phone Number | Manages all orders to ensure they are successfully fulfilled and delivered by merchant partners. Maintains open, accurate, and timely B2B and B2C communication. Develops and runs strategic initiatives to scale fulfillment operations through SLA management, process excellence, and technology enhancements. Works cross-functionally with Customer Experience Team to identify and escalate any issues to Operations and Account Management team.Oversees daily global transactions to ensure quality assurance. Manages free flow of information between B2B and B2C purchase orders. Communicates feedback from customers into organization to improve processes and retention. Assists in building the world's largest wine marketplace by providing great wine to wine drinkers and collectors.Presented weekly training webinars for new merchandisers focusing on how to utilize their online office and better service their clients. Trained and onboarded new merchandisers to familiarize them with the marketing materials and online presence they need to promote their business. Advised and supported new merchandisers to deliver excellent service to their clients.Hosted business meetings with clients through engaged social selling. Organized special events to sell merchandise among salons and vendors. Achieved Fast Start incentive to sell $1000 worth of merchandise within first 60 days.Resolved and reported unforeseen technical outcomes, related to orders, products, and the website to our product and development team to enhance the shopping experience. Fostered a free flow of information between clients during a difficult business transaction via phone and email as a service to our merchandisers who would have otherwise lost a sale or customer. Assisted in training new team members on manual processes and provided efficient answers to difficult inquires.Led a team of 30 to promote Levi’s Stadium’s technology to 68,000 guests. Interviewed, hired and trained team members how to react and resolve any questions about Levi’s Stadium’s mobile app for high-press events including sporting events, concerts and SuperBowl50. Corresponded with appropriate stadium officers to resolve escalated situations in the stadium.Managed and maintained an online and retail storefront by categorizing inventory and replenishing stock. Rectified any customer issues or concerns regarding orders and products over the phone, online or in store. Generated monthly reports on returns, damages, and fulfillment based on customer feedback and inquiries.Handled logistics of orders for students attending San Jose State University. Resolved any concerns or questions regarding orders.

Kathryn Pabinguit

Manages all orders to ensure they are successfully fulfilled and delivered by merchant partners. Mai...
Englewood, Englewood, United States

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Kathryn Pabinguit’s Email kathryn@vivino.com

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Kathryn Pabinguit’s Location Englewood, Englewood, United States

Kathryn Pabinguit’s Current Industry Vivino

Kathryn Pabinguit’s Prior Industry Chloe + Isabel Inc. | Forty Niners Stadium Management Company | San Jose Beauty Supply | Spartan Bookstore

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Work Experience

Vivino

Marketplace Operations Specialist (US)

2018-01-01 00:00:00 - Present

Chloe + Isabel Inc.

New Merchandiser Experience Representative

2016-06-01 00:00:00 - 2017-02-01 00:00:00

Forty Niners Stadium Management Company

Guest Service Representative / App Specialist Lead

2014-07-01 00:00:00 - 2016-07-01 00:00:00

San Jose Beauty Supply

Web Administrator / Customer Support

2013-05-01 00:00:00 - 2014-04-01 00:00:00

Spartan Bookstore

Internet Order Processor

2009-06-01 00:00:00 - 2011-02-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Kathryn Pabinguit

Kathryn Pabinguit is located at
Englewood, Englewood, United States

Kathryn Pabinguit is a Manages all orders to ensure they are successfully fulfilled and delivered by merchant partners. Maintains open, accurate, and timely B2B and B2C communication. Develops and runs strategic initiatives to scale fulfillment operations through SLA management, process excellence, and technology enhancements. Works cross-functionally with Customer Experience Team to identify and escalate any issues to Operations and Account Management team.Oversees daily global transactions to ensure quality assurance. Manages free flow of information between B2B and B2C purchase orders. Communicates feedback from customers into organization to improve processes and retention. Assists in building the world's largest wine marketplace by providing great wine to wine drinkers and collectors.Presented weekly training webinars for new merchandisers focusing on how to utilize their online office and better service their clients. Trained and onboarded new merchandisers to familiarize them with the marketing materials and online presence they need to promote their business. Advised and supported new merchandisers to deliver excellent service to their clients.Hosted business meetings with clients through engaged social selling. Organized special events to sell merchandise among salons and vendors. Achieved Fast Start incentive to sell $1000 worth of merchandise within first 60 days.Resolved and reported unforeseen technical outcomes, related to orders, products, and the website to our product and development team to enhance the shopping experience. Fostered a free flow of information between clients during a difficult business transaction via phone and email as a service to our merchandisers who would have otherwise lost a sale or customer. Assisted in training new team members on manual processes and provided efficient answers to difficult inquires.Led a team of 30 to promote Levi’s Stadium’s technology to 68,000 guests. Interviewed, hired and trained team members how to react and resolve any questions about Levi’s Stadium’s mobile app for high-press events including sporting events, concerts and SuperBowl50. Corresponded with appropriate stadium officers to resolve escalated situations in the stadium.Managed and maintained an online and retail storefront by categorizing inventory and replenishing stock. Rectified any customer issues or concerns regarding orders and products over the phone, online or in store. Generated monthly reports on returns, damages, and fulfillment based on customer feedback and inquiries.Handled logistics of orders for students attending San Jose State University. Resolved any concerns or questions regarding orders.

Kathryn Pabinguit currently works in the Vivino |

No Languages Available

Kathryn Pabinguit has prior
experience in the following industries:
Chloe + Isabel Inc. | Forty Niners Stadium Management Company | San Jose Beauty Supply | Spartan Bookstore

Kathryn Pabinguit has the following professional experience:
Vivino | Chloe + Isabel Inc. | Forty Niners Stadium Management Company | San Jose Beauty Supply | Spartan Bookstore