Karim Elharras Email & Phone Number | Experienced Software Application Analyst with excellent analytical and problem-solving skills. A highly motivated and results focused within the incident management sector, a proven track record of providing exemplary levels of services to broad range of customers. Excellent communication skills verbally and written. Excellent customer service skills, and able to proactively to manage customer expectations. Ability to negotiate in difficult situations to reach a successful conclusion. Strong communicator in building strong relationships. Strong analytical, problem-solving, troubleshooting and negotiation skills. Experience of working with outsourced service partners. Highly qualified with ITIL certifications. Possess a deep knowledge of Dashboard reporting, crystal reports, Assets and configuration management. Calm under pressure and able to reach a positive outcome. Looking forward to work in challenging environments that present opportunities for both personal and professional growth.

Karim Elharras

Experienced Software Application Analyst with excellent analytical and problem-solving skills. A hi...
Edinburgh, Edinburgh, United Kingdom

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Karim Elharras’s Phone Numbers +44 131 220 ****

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Karim Elharras’s Location Edinburgh, Edinburgh, United Kingdom

Karim Elharras’s Current Industry Ifs

Karim Elharras’s Prior Industry Axios Systems | Fujitsu | Regus | The University Of Edinburgh | Mega Max Technology

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Karim Elharras is a Experienced Software Application Analyst with excellent analytical and problem-solving skills. A highly motivated and results focused within the incident management sector, a proven track record of providing exemplary levels of services to broad range of customers. Excellent communication skills verbally and written. Excellent customer service skills, and able to proactively to manage customer expectations. Ability to negotiate in difficult situations to reach a successful conclusion. Strong communicator in building strong relationships. Strong analytical, problem-solving, troubleshooting and negotiation skills. Experience of working with outsourced service partners. Highly qualified with ITIL certifications. Possess a deep knowledge of Dashboard reporting, crystal reports, Assets and configuration management. Calm under pressure and able to reach a positive outcome. Looking forward to work in challenging environments that present opportunities for both personal and professional growth.