Karen Rogers Email & Phone Number | As a trusted and respected 17 year veteran of the energy industry, I have worked with multi-family and commercial property owners, retail energy suppliers, and electric/gas/water utilities. Over the years, I have directly overseen operations teams who provide outsourced business solutions to these complex and exacting institutions. In addition, I have been responsible for partnering with many high-value clients to define, deliver, and demonstrate their success with the company's products and programs. In my most recent role as Vice President of Client Services with Aurea Software, I was a business unit leader of an 8M annual revenue install base. My responsibilities included quantified improvement in operational service level agreement metrics, departmental cost savings, product advancement, maintenance of continual industry compliance without business disruption, cross-functional oversight of business impacting technology changes, and documented client success. Although my experience has been within the energy industry, I have a general business acumen for leading teams to recurring operational excellence, marked efficiency improvement, and enthusiastic client renewals and expansions. For example: • I have managed a team restructuring that resulted in a 52% cost reduction while maintaing 95% customer retention. • I have created a service improvement initiative that took our contractual on-time and accuracy metrics from a goal of 96% to 99.5%. • My hands on and personable account management has lead clients from NPS detractors to NPS promoters in a 9-12 month period. My strengths include: People Management Team Building Personnel Evaluation & Counseling Training Program Implementation Process Development Workstream Efficiency Client Management Cross-Functional Project Management Change Management Experience in technology, billing, customer service, EDI, business analytics, sub-metering

Karen Rogers

As a trusted and respected 17 year veteran of the energy industry, I have worked with multi-family a...
Conyers, Georgia, United States

*50 free lookup(s) per month.

No credit card required.

Karen Rogers’s Email krogers@conservice.com

Karen Rogers’s Phone Numbers

Get KAREN’s Phone Number (For Free)

Social Media

Karen Rogers’s Location Conyers, Georgia, United States

Karen Rogers’s Current Industry Conservice The Utility Experts

Karen Rogers’s Prior Industry Aurea Software | Ista North America

Not the Karen Rogers you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Conservice The Utility Experts

Senior Account Manager

2019-03-01 00:00:00 - Present

Aurea Software

Vice President of Client Services

2017-01-01 00:00:00 - 2019-01-01 00:00:00

Ista North America

Senior Operations Analyst

2010-11-01 00:00:00 - 2014-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Karen Rogers

Karen Rogers is located at
Conyers, Georgia, United States

Karen Rogers is a As a trusted and respected 17 year veteran of the energy industry, I have worked with multi-family and commercial property owners, retail energy suppliers, and electric/gas/water utilities. Over the years, I have directly overseen operations teams who provide outsourced business solutions to these complex and exacting institutions. In addition, I have been responsible for partnering with many high-value clients to define, deliver, and demonstrate their success with the company's products and programs. In my most recent role as Vice President of Client Services with Aurea Software, I was a business unit leader of an 8M annual revenue install base. My responsibilities included quantified improvement in operational service level agreement metrics, departmental cost savings, product advancement, maintenance of continual industry compliance without business disruption, cross-functional oversight of business impacting technology changes, and documented client success. Although my experience has been within the energy industry, I have a general business acumen for leading teams to recurring operational excellence, marked efficiency improvement, and enthusiastic client renewals and expansions. For example: • I have managed a team restructuring that resulted in a 52% cost reduction while maintaing 95% customer retention. • I have created a service improvement initiative that took our contractual on-time and accuracy metrics from a goal of 96% to 99.5%. • My hands on and personable account management has lead clients from NPS detractors to NPS promoters in a 9-12 month period. My strengths include: People Management Team Building Personnel Evaluation & Counseling Training Program Implementation Process Development Workstream Efficiency Client Management Cross-Functional Project Management Change Management Experience in technology, billing, customer service, EDI, business analytics, sub-metering