Karen Humphreys Email & Phone Number | • Adept at developing high performing customer focus professionals, for the last five years a team that focused upon customer complaints within a regulated environment. • Good at introducing systems / procedures which enhance efficiencies and reduce cost. • Customer and commercially focused ensuring where possible, customer retention. • Previously employed by organisations including First Group, Northern Rail, Thomas Cook. • Track record of delivering projects, previously using Prince2 methodology, projects which introduced service improvements and enhancing customer satisfaction. • Managed contracts both as a client and as a provider, thorough understanding of both sides of the bidding process, stakeholder management, and customer relations.

Karen Humphreys

• Adept at developing high performing customer focus professionals, for the last five years a team t...
Great Rail Journeys, Saviour House, United Kingdom

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Karen Humphreys’s Email karenhumphreys@greatrail.com

Karen Humphreys’s Phone Numbers +44 1904 521900,+44 1904 73****

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Karen Humphreys’s Location Great Rail Journeys, Saviour House, United Kingdom

Karen Humphreys’s Current Industry Grj Caledonian Travel

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Work Experience

Grj

Legal

2019-08-01 00:00:00 - Present

Caledonian Travel

Head Of Product Development

2024-01-01 00:00:00 - Present

Great Rail Journeys

Head Of Customer Relations

2022-08-01 00:00:00 - 2023-10-01 00:00:00

Shared Services Connected

Hr Operations

2014-12-01 00:00:00 - 2015-10-01 00:00:00

Nhs Yorkshire And Humber Commissioning Support

Project Support Officer

2014-06-01 00:00:00 - 2014-12-01 00:00:00

Sscl

Hr Operations

2014-01-01 00:00:00 - 2014-06-01 00:00:00

Rt Keedwell

Transport Administrator

2013-08-01 00:00:00 - 2014-01-01 00:00:00

First

Customer Services And Delivery Manager

2010-12-01 00:00:00 - 2013-06-01 00:00:00

Northern Rail

Operations Support Manager

1998-01-01 00:00:00 - 2010-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Karen Humphreys

Karen Humphreys is located at
Great Rail Journeys, Saviour House, United Kingdom

Karen Humphreys is a • Adept at developing high performing customer focus professionals, for the last five years a team that focused upon customer complaints within a regulated environment. • Good at introducing systems / procedures which enhance efficiencies and reduce cost. • Customer and commercially focused ensuring where possible, customer retention. • Previously employed by organisations including First Group, Northern Rail, Thomas Cook. • Track record of delivering projects, previously using Prince2 methodology, projects which introduced service improvements and enhancing customer satisfaction. • Managed contracts both as a client and as a provider, thorough understanding of both sides of the bidding process, stakeholder management, and customer relations.

Karen Humphreys currently works in the Grj | Caledonian Travel |

No Languages Available

Karen Humphreys has prior
experience in the following industries:
Great Rail Journeys | Shared Services Connected | Nhs Yorkshire And Humber Commissioning Support | Sscl | Rt Keedwell | First | Northern Rail

Karen Humphreys has the following professional experience:
Grj | Caledonian Travel | Great Rail Journeys | Shared Services Connected | Nhs Yorkshire And Humber Commissioning Support | Sscl | Rt Keedwell | First | Northern Rail