Karen Alasin Email & Phone Number | • Analytical, yet personable communicator with a proven track record training personnel and improving productivity. • Consistently promoted to positions of greater responsibility for exceeding performance objectives. • Demonstrated ability to lead and collaborate on projects, with four years of management experience. • Proficient with Microsoft Office Suite, SharePoint and Access, as well as Crystal Reports. Major Achievements: • Recognized by the Senior Vice President of Consumer and Small Business Sales and Care for recommendations from studies that have helped improve call center operations, from reducing transfers to increasing service levels and improving call distribution and customer self-service. • Collaborated with up to five colleagues to design proprietary speech analytics technology in order to better understand the customer base, and consequently, how to deliver better service. • Nominated in 2014 for “Outstanding Service Provider” efforts for helping an IT Department to understand specific data in order to design a new billing system. • Honored with colleagues at a shareholder meeting for creating standards for communicating effectively with customers using social media tools such as Facebook and Twitter. • Spearheaded webinar training sessions to help team members provide great client service.

Karen Alasin

• Analytical, yet personable communicator with a proven track record training personnel and improvin...
Aiken, South Carolina, United States

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Karen Alasin’s Location Aiken, South Carolina, United States

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Karen Alasin’s Prior Industry Centurylink | Regions Bank | Carolina Mortgage Network

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Sr. Business Analyst

2019-03-01 00:00:00 - Present

Senior Analyst, Customer Experience and Quality

2004-01-01 00:00:00 - 2016-01-01 00:00:00

Mortgage Loan Originator

2001-01-01 00:00:00 - 2004-12-01 00:00:00

Manager

1995-01-01 00:00:00 - 2001-01-01 00:00:00

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Karen Alasin is a • Analytical, yet personable communicator with a proven track record training personnel and improving productivity. • Consistently promoted to positions of greater responsibility for exceeding performance objectives. • Demonstrated ability to lead and collaborate on projects, with four years of management experience. • Proficient with Microsoft Office Suite, SharePoint and Access, as well as Crystal Reports. Major Achievements: • Recognized by the Senior Vice President of Consumer and Small Business Sales and Care for recommendations from studies that have helped improve call center operations, from reducing transfers to increasing service levels and improving call distribution and customer self-service. • Collaborated with up to five colleagues to design proprietary speech analytics technology in order to better understand the customer base, and consequently, how to deliver better service. • Nominated in 2014 for “Outstanding Service Provider” efforts for helping an IT Department to understand specific data in order to design a new billing system. • Honored with colleagues at a shareholder meeting for creating standards for communicating effectively with customers using social media tools such as Facebook and Twitter. • Spearheaded webinar training sessions to help team members provide great client service.