Kamran Khanday Email & Phone Number | Managing a team of Customer Success Associates to ensure semless customer experience. Making sure a dollar spent by a customer is a dollar well spent. RESPONSIBILITIES: Recruit customer references that align to sales, product growth, and key marketing initiatives. Partner with customer reference desk team members to maintain reference tracking system within Salesforce and intranet for sales enablement. Partner with the Community team to promote customer content in community and user groups. Project manage customer reference requests focused on account sizes of 50 to 1000 employees from marketing, sales, AR/PR and web teams. Work closely with our Sales team to identify customer references to speak with prospects. Liaise with customers, customer success team, and content team to develop content. Develop and execute two to three customer feedback events a quarter. Coordinate customer interviews to gain a deeper understanding of their RingCentral use case. Lead the formulation and ongoing tracking of customer advocacy programs, with the ability to run multiple programs at one time.

Kamran Khanday

Managing a team of Customer Success Associates to ensure semless customer experience. Making sure a...
Sterling, Virginia, United States

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Kamran Khanday’s Phone Numbers +1 703-962-****

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Kamran Khanday’s Location Sterling, Virginia, United States

Kamran Khanday’s Current Industry Iquasar Software Solutions

Kamran Khanday’s Prior Industry Metlife | Ntt Data Services | Aon Risk Solutions | Aetna | Ibm

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Kamran Khanday is a Managing a team of Customer Success Associates to ensure semless customer experience. Making sure a dollar spent by a customer is a dollar well spent. RESPONSIBILITIES: Recruit customer references that align to sales, product growth, and key marketing initiatives. Partner with customer reference desk team members to maintain reference tracking system within Salesforce and intranet for sales enablement. Partner with the Community team to promote customer content in community and user groups. Project manage customer reference requests focused on account sizes of 50 to 1000 employees from marketing, sales, AR/PR and web teams. Work closely with our Sales team to identify customer references to speak with prospects. Liaise with customers, customer success team, and content team to develop content. Develop and execute two to three customer feedback events a quarter. Coordinate customer interviews to gain a deeper understanding of their RingCentral use case. Lead the formulation and ongoing tracking of customer advocacy programs, with the ability to run multiple programs at one time.