Kaela Cardillo Email & Phone Number | With over eight years of work experience in the e-commerce industry, I am a passionate and driven Senior Merchant Success Manager at Shopify, the leading global commerce platform. I excel at providing technical support, developing relationships, and networking with key accounts, helping them get more value out of the platform and grow their businesses. I am motivated by Shopify's mission to make commerce better for everyone, and I bring diverse perspectives and experiences to the team, having worked with some of the largest and most recognizable DTC brands on Shopify such as Telfar, Blue Mercury, Drunk Elephant and NZXT. In my current role, I manage a portfolio of 50 merchants processing over 1 billion GMV/year, acting as their trusted advisor and advocate. I leverage my skills in technical support, relationship development, and business networking to understand their needs, goals, and challenges, and to provide them with tailored solutions, insights, and opportunities. I also collaborate with internal teams and partners to ensure the merchants have access to the best tools, features, and resources available on the platform. Through my efforts, I have helped the merchants increase their retention, satisfaction, and growth rates, as well as their loyalty to Shopify.

Kaela Cardillo

With over eight years of work experience in the e-commerce industry, I am a passionate and driven Se...
Waterloo, Waterloo, Canada

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Kaela Cardillo’s Phone Numbers +1 619-722-****

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Kaela Cardillo’s Location Waterloo, Waterloo, Canada

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Senior Merchant Success Manager - Key Accounts

2016-06-01 00:00:00 - Present

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Kaela Cardillo is a With over eight years of work experience in the e-commerce industry, I am a passionate and driven Senior Merchant Success Manager at Shopify, the leading global commerce platform. I excel at providing technical support, developing relationships, and networking with key accounts, helping them get more value out of the platform and grow their businesses. I am motivated by Shopify's mission to make commerce better for everyone, and I bring diverse perspectives and experiences to the team, having worked with some of the largest and most recognizable DTC brands on Shopify such as Telfar, Blue Mercury, Drunk Elephant and NZXT. In my current role, I manage a portfolio of 50 merchants processing over 1 billion GMV/year, acting as their trusted advisor and advocate. I leverage my skills in technical support, relationship development, and business networking to understand their needs, goals, and challenges, and to provide them with tailored solutions, insights, and opportunities. I also collaborate with internal teams and partners to ensure the merchants have access to the best tools, features, and resources available on the platform. Through my efforts, I have helped the merchants increase their retention, satisfaction, and growth rates, as well as their loyalty to Shopify.