Julie Wilsynski Email & Phone Number | Experienced Call Center leader with solid results in the Communication and Entertainment Industry. Workforce Management Professional with over 20 years experience. Highly motivated, talented and successful leader within the organization. Strong subject matter expert in major business functions including call center operations, vendor management, forecasting, budgeting and learning and development. Specialties: Expertise in: ● Call Center Operations ● Supervision ● Resource Management ● Training ● Call Center Technology ● Project Management ● Quality ● Metrics ● Budgeting ● Scheduling & Forecasting Proficient in: Microsoft Office, Project, Visio, IEX Software, eWFM, Verint, Aspect Software, Cisco/Agent Administration Knowledge in: Sharepoint, Cisco Contact Center Scripting

Julie Wilsynski

Experienced Call Center leader with solid results in the Communication and Entertainment Industry....
8635 Winding Way, Perry Hall, United States

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Julie Wilsynski’s Location 8635 Winding Way, Perry Hall, United States

Julie Wilsynski’s Current Industry Comcast Cable

Julie Wilsynski’s Prior Industry Comcast Cable Communications | Comcast

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Division Director, Workforce Management

2011-04-01 00:00:00 - Present

Division Sr. Manager, Resource Management

2010-06-01 00:00:00 - 2011-04-01 00:00:00

Payroll Administrator

1994-04-01 00:00:00 - 1996-09-01 00:00:00

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Julie Wilsynski is a Experienced Call Center leader with solid results in the Communication and Entertainment Industry. Workforce Management Professional with over 20 years experience. Highly motivated, talented and successful leader within the organization. Strong subject matter expert in major business functions including call center operations, vendor management, forecasting, budgeting and learning and development. Specialties: Expertise in: ● Call Center Operations ● Supervision ● Resource Management ● Training ● Call Center Technology ● Project Management ● Quality ● Metrics ● Budgeting ● Scheduling & Forecasting Proficient in: Microsoft Office, Project, Visio, IEX Software, eWFM, Verint, Aspect Software, Cisco/Agent Administration Knowledge in: Sharepoint, Cisco Contact Center Scripting