Julie Molenda Email & Phone Number | OPERATIONAL AND CLIENT RELATIONS LEADER WHO BUILDS GREAT TEAMS Change-oriented, strategic leader in organizational restructuring, department creation, and launch of new products and services. Collaborative and empowering. Enjoys coaching others to maximize their potential. Ability to organize, multitask, and prioritize in fast-paced environment. ● Business Development ● Client Relations & Retention ● Team Building & Leadership ● Project Management ● Microsoft Office ● Process Improvement ● Customer Service ● Performance Management ● Data Analytics ACCOMPLISHMENTS • Enhanced Data Coordinator role to improve the way metrics were displayed for technology planning and operational efficiency and to close reporting gaps • Designed better reporting to identify team volumes and business trends and improve forecasting • Led the restructure of the team in 2019 in preparation for the 2020 business year • Planned to restructure the team in 2020 and combine all service teams into one department • Developed with the Vice President this new role and the Global Operations Team • Assessed new phone software needed to launch a company contact center • Led Analyst Team to test and launch new CRM • Designed new Corporate Reporting Team and Data Coordinator role for better analytics and decision making • Coached and mentored team members for career planning and advancement • Developed the first director roles in the organization’s service departments • Combined two teams to improve effectiveness within the organization • Launched new web-based software to transition tracking and maintenance of work/tasks from Microsoft Access and spreadsheets

Julie Molenda

OPERATIONAL AND CLIENT RELATIONS LEADER WHO BUILDS GREAT TEAMS Change-oriented, strategic leader in...
Grand Rapids, Michigan, United States

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Julie Molenda’s Email jmolenda@acrisure.com

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Julie Molenda’s Location Grand Rapids, Michigan, United States

Julie Molenda’s Current Industry Acrisure

Julie Molenda’s Prior Industry Tgg Solutions | Grotenhuis

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Work Experience

Acrisure

Pre-Integration Supervisor - Acrisure

2022-07-01 00:00:00 - Present

Tgg Solutions

Senior Director of Customer Service and Analysts

2019-01-01 00:00:00 - 2020-01-01 00:00:00

Grotenhuis

Manager of Operations and Customer Service

2011-01-01 00:00:00 - 2017-01-01 00:00:00

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FAQ About Julie Molenda

Julie Molenda is located at
Grand Rapids, Michigan, United States

Julie Molenda is a OPERATIONAL AND CLIENT RELATIONS LEADER WHO BUILDS GREAT TEAMS Change-oriented, strategic leader in organizational restructuring, department creation, and launch of new products and services. Collaborative and empowering. Enjoys coaching others to maximize their potential. Ability to organize, multitask, and prioritize in fast-paced environment. ● Business Development ● Client Relations & Retention ● Team Building & Leadership ● Project Management ● Microsoft Office ● Process Improvement ● Customer Service ● Performance Management ● Data Analytics ACCOMPLISHMENTS • Enhanced Data Coordinator role to improve the way metrics were displayed for technology planning and operational efficiency and to close reporting gaps • Designed better reporting to identify team volumes and business trends and improve forecasting • Led the restructure of the team in 2019 in preparation for the 2020 business year • Planned to restructure the team in 2020 and combine all service teams into one department • Developed with the Vice President this new role and the Global Operations Team • Assessed new phone software needed to launch a company contact center • Led Analyst Team to test and launch new CRM • Designed new Corporate Reporting Team and Data Coordinator role for better analytics and decision making • Coached and mentored team members for career planning and advancement • Developed the first director roles in the organization’s service departments • Combined two teams to improve effectiveness within the organization • Launched new web-based software to transition tracking and maintenance of work/tasks from Microsoft Access and spreadsheets