Juliana Tan Email & Phone Number | I am a motivational and highly effective Manager, Leader and process driven Operations Professional and Customer Service Specialist with 16 years’ experience in Supply Chain and Commercial Support. I manage a team of diverse Executives, Analysts and Managers across 5 countries and have successfully restructured the organization supporting sustained business growth. I have also developed, implemented and enhanced processes across Sales and Operations internally and externally. My many areas of expertise include Account Operations, Project Management, Order Management, Delivery Management and Supply Chain Processes. I have also delivered many achievements and key operations during my career including: ➡ Balanced the SEA sales order flow to spread the supply chain from a heavy front load of 83% to 48% ➡ Reduced SEA services from 141 to 65 ➡ Automated the allocation in order management SAP tool from 0% to 85% ➡ Received 2016 SEA Nike Maxims award, developing a tool to semi-automate returns order creation with invoice reference reducing 2-3 weeks processing time to 2-3 days ➡ Centralized SEA Customer Service Team from 5 countries to a regional focus: from 2 headcount per country to a centralized department focused on accounts ➡ Global Nike maxims finalist 2012, bringing Nike’s culture to SEA (Voice of employees, building team openness and spirit across South East Asia at all levels) ➡ Presented Global maxims award to winners ➡ Awarded SEA Maxims award in 2011 (Do the right thing), developing SEA Operations SharePoint development ➡ Delivered 95% on-time delivery for total country ➡ Successfully implemented LEAN Six Sigma Green belt project – Automated 3PL Issue log ➡ Converted over 20 accounts from 0 to 3M Online ordering system I am always open to new challenges and opportunities, so feel free to contact me on julsgp@gmail.com

Juliana Tan

I am a motivational and highly effective Manager, Leader and process driven Operations Professional...
Kuala Lumpur, Kuala Lumpur, Malaysia

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Juliana Tan’s Email juliana.tan@jdplc.com

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Juliana Tan’s Location Kuala Lumpur, Kuala Lumpur, Malaysia

Juliana Tan’s Current Industry Jd Sports Sea

Juliana Tan’s Prior Industry Jd Sports Fashion | Nike | 3m | Recyc System

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Work Experience

Jd Sports Sea

Operations Director, SEA

2024-01-01 00:00:00 - Present

Jd Sports Fashion

Head of Supply Chain & Business Management SEA

2019-08-01 00:00:00 - 2021-10-01 00:00:00

Nike

SEA&I Account Operations Manager

2017-08-01 00:00:00 - 2018-07-01 00:00:00

3m

Customer Service

2004-06-01 00:00:00 - 2010-06-01 00:00:00

Recyc System

Customer Service & Inventory Management

2003-01-01 00:00:00 - 2004-06-01 00:00:00

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FAQ About Juliana Tan

Juliana Tan is located at
Kuala Lumpur, Kuala Lumpur, Malaysia

Juliana Tan is a I am a motivational and highly effective Manager, Leader and process driven Operations Professional and Customer Service Specialist with 16 years’ experience in Supply Chain and Commercial Support. I manage a team of diverse Executives, Analysts and Managers across 5 countries and have successfully restructured the organization supporting sustained business growth. I have also developed, implemented and enhanced processes across Sales and Operations internally and externally. My many areas of expertise include Account Operations, Project Management, Order Management, Delivery Management and Supply Chain Processes. I have also delivered many achievements and key operations during my career including: ➡ Balanced the SEA sales order flow to spread the supply chain from a heavy front load of 83% to 48% ➡ Reduced SEA services from 141 to 65 ➡ Automated the allocation in order management SAP tool from 0% to 85% ➡ Received 2016 SEA Nike Maxims award, developing a tool to semi-automate returns order creation with invoice reference reducing 2-3 weeks processing time to 2-3 days ➡ Centralized SEA Customer Service Team from 5 countries to a regional focus: from 2 headcount per country to a centralized department focused on accounts ➡ Global Nike maxims finalist 2012, bringing Nike’s culture to SEA (Voice of employees, building team openness and spirit across South East Asia at all levels) ➡ Presented Global maxims award to winners ➡ Awarded SEA Maxims award in 2011 (Do the right thing), developing SEA Operations SharePoint development ➡ Delivered 95% on-time delivery for total country ➡ Successfully implemented LEAN Six Sigma Green belt project – Automated 3PL Issue log ➡ Converted over 20 accounts from 0 to 3M Online ordering system I am always open to new challenges and opportunities, so feel free to contact me on julsgp@gmail.com