Joshua Murray Email & Phone Number | Service Desk Administrator · Provides technical support to internal employees through the Service Portal or by phone · Deploy and configure desktops/laptops, printers, software, virtual/soft/desk phones · Troubleshoot end user and network hardware/software (Windows, phones, etc.) · Install/upgrade operating systems and application software. · Diagnose Windows 10, Office 2016/365 issues · Diagnose and fix problems with Laptops and Desktops, as company standard hardware. · Deploy, diagnose, and fix problems with AirWatch Mobile Device Management (MDM) on iPhone and Android smartphones. · Malware and virus removal/repair · Manage encryption of laptops with Windows BitLocker · Track and maintain computer assets using an internal systems management tool. · Create and revise end-user and technician-level knowledgebase documentation using ServiceNow. · Set up new hire accounts and shipping of laptops and other hardware to remote users · Coordinate the return of equipment for repair, replacement or to be decommissioned · Administer Active Directory Users and Groups on a Server 2016 domain · Troubleshoot Group Policy client issues on end user systems · Assist users with remote access through VPN. · Configure and troubleshoot end-user Single Sign-On (SSO) · Ensure all ticket communication & follow up in a timely manner based on established SLA’s using ServiceNow. Product Support Representative trained in troubleshooting web applications i.e. Microsoft Exchange integration with internal apps, operating system errors i.e. firewall configuration for internal applications, and database errors i.e. deadlocks, permission issues, or disk space management on client workstations or client servers. Hardware Engineer trained in building computers, cable management, installing operating systems and working with customers to diagnose and solve software and hardware problems. Education in Object Oriented Programming (C++, Java, JavaScript, PHP), Web Development (HTML, CSS, PHP, JavaScript), Cyber Security, Linux, Unix, and Windows 7+.

Joshua Murray

Service Desk Administrator · Provides technical support to internal employees through the Service Po...
Jacksonville, Florida, United States

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Joshua Murray’s Email joshua.murray@mtsiva.com

Joshua Murray’s Phone Numbers

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Joshua Murray’s Location Jacksonville, Florida, United States

Joshua Murray’s Current Industry Modern Technology Solutions

Joshua Murray’s Prior Industry Ss And C Technologies | Geek Squad | Pmk Systems | Camp Laurel

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Work Experience

Modern Technology Solutions

System Administrator

2020-10-01 00:00:00 - Present

Ss And C Technologies

Product Support Representative

2019-01-01 00:00:00 - 2020-10-01 00:00:00

Geek Squad

Consultant

2017-08-01 00:00:00 - 2018-09-01 00:00:00

Pmk Systems

Intern

2018-05-01 00:00:00 - 2018-07-01 00:00:00

Camp Laurel

Summer Camp Counselor

2014-06-01 00:00:00 - 2014-09-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Joshua Murray

Joshua Murray is located at
Jacksonville, Florida, United States

Joshua Murray is a Service Desk Administrator · Provides technical support to internal employees through the Service Portal or by phone · Deploy and configure desktops/laptops, printers, software, virtual/soft/desk phones · Troubleshoot end user and network hardware/software (Windows, phones, etc.) · Install/upgrade operating systems and application software. · Diagnose Windows 10, Office 2016/365 issues · Diagnose and fix problems with Laptops and Desktops, as company standard hardware. · Deploy, diagnose, and fix problems with AirWatch Mobile Device Management (MDM) on iPhone and Android smartphones. · Malware and virus removal/repair · Manage encryption of laptops with Windows BitLocker · Track and maintain computer assets using an internal systems management tool. · Create and revise end-user and technician-level knowledgebase documentation using ServiceNow. · Set up new hire accounts and shipping of laptops and other hardware to remote users · Coordinate the return of equipment for repair, replacement or to be decommissioned · Administer Active Directory Users and Groups on a Server 2016 domain · Troubleshoot Group Policy client issues on end user systems · Assist users with remote access through VPN. · Configure and troubleshoot end-user Single Sign-On (SSO) · Ensure all ticket communication & follow up in a timely manner based on established SLA’s using ServiceNow. Product Support Representative trained in troubleshooting web applications i.e. Microsoft Exchange integration with internal apps, operating system errors i.e. firewall configuration for internal applications, and database errors i.e. deadlocks, permission issues, or disk space management on client workstations or client servers. Hardware Engineer trained in building computers, cable management, installing operating systems and working with customers to diagnose and solve software and hardware problems. Education in Object Oriented Programming (C++, Java, JavaScript, PHP), Web Development (HTML, CSS, PHP, JavaScript), Cyber Security, Linux, Unix, and Windows 7+.