Joseph Lugent Email & Phone Number | Senior Analyst Global Learning and Development delivering Initial Training along with National/Local Training Initiatives. Started career with Verizon in 2007 as a Fiber Customer Supt Analyst. In 2012 became a Fiber Network Technician. Moved to support the training department (Workforce Performance) in 2014. Over 10 years Verizon experience afforded the opportunity to work on special projects, project management and be at the forefront of new technology as we move to a digital first approach. Most recently worked with the Desktop strategy team responsible for system deployments and enhancements improving the call center employees desktop. Specifically, the desktop strategy team which utilizes customer insights, automation and machine learning to advance the agent and customer experience.

Joseph Lugent

Senior Analyst Global Learning and Development delivering Initial Training along with National/Local...
Norfolk City County, Virginia, United States

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Joseph Lugent’s Location Norfolk City County, Virginia, United States

Joseph Lugent’s Current Industry Verizon

Joseph Lugent’s Prior Industry Qualxserv | Sprintnextel Communications

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Senior Analyst Global Learning and Development

2018-07-01 00:00:00 - Present

Technical Support

2006-08-01 00:00:00 - 2007-08-01 00:00:00

Supervisor/Tech Support II

2001-07-01 00:00:00 - 2006-08-01 00:00:00

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Joseph Lugent is a Senior Analyst Global Learning and Development delivering Initial Training along with National/Local Training Initiatives. Started career with Verizon in 2007 as a Fiber Customer Supt Analyst. In 2012 became a Fiber Network Technician. Moved to support the training department (Workforce Performance) in 2014. Over 10 years Verizon experience afforded the opportunity to work on special projects, project management and be at the forefront of new technology as we move to a digital first approach. Most recently worked with the Desktop strategy team responsible for system deployments and enhancements improving the call center employees desktop. Specifically, the desktop strategy team which utilizes customer insights, automation and machine learning to advance the agent and customer experience.