Jorge Saiz Email & Phone Number | Business Digital Transformation and Sales Capture expert with more than 20 years experience in Consultancy, Business development strategies and digital transformation with special focus in Customer Experience and Contact Center. From Operations to IT departments which allow a broad understanding about customer needs and goals with deep knowledge of main platforms and technologies used in Digital Channels, Social Networks, Mobile apps and digital marketing. Huge experience in Contact Center product definition and marketing approach based on improving existing products, combining vendors or definition of software developments. My current role is based on transforming Contact Centers through Artificial Intelligence and Advance Analytics, with a focus in new Customer Journeys with new experiences, new processes and new Roles. Leadership capabilities, customer and results oriented, open-minded person, communication skills and hard-team committed worker. Main Skills • Contact Center Digital Transformation / Business Case (Artificial Intelligence / RPA / Cloud models mainly), AS IS Assessment and new TO BE Approaches. • Business Models plan in digital markets • Marketing automation / Lead nurturing / Lead Scoring • Sales and marketing plan design • Competitor’s analysis. Skills: Service cloud, Oracle, IBM, Watson, Microsoft, LUIS, Google, Knowledge Managment, Customer Journeys, Telecommunications, Call Center, contact center, Saas, social network, social media, Avaya, purecloud, genesys, Sprinklr, Salesforce, Cisco UCCE, Unified Communications, Virtualization, sales, Business development, networking, CRM.

Jorge Saiz

Business Digital Transformation and Sales Capture expert with more than 20 years experience in Cons...
Greater Madrid Metropolitan Area, Greater Madrid Metropolitan Area, Spain

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Jorge Saiz’s Email jorge.saiz.nieto@accenture.com

Jorge Saiz’s Phone Numbers +1 312-842-****

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Jorge Saiz’s Location Greater Madrid Metropolitan Area, Greater Madrid Metropolitan Area, Spain

Jorge Saiz’s Current Industry Accenture Song

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Work Experience

Accenture Song

Digital Transformation Senior Manager. Digital Customer Service

2018-12-01 00:00:00 - Present

Accenture Interactive

Digital Transformation Manager. Digital Customer Service

2017-01-01 00:00:00 - 2018-12-01 00:00:00

Vocalcom Espana

CX Director / Business Development Director

2012-04-01 00:00:00 - 2016-12-01 00:00:00

Espana

Vocalcom Cloud Business. PCI-DSS Contact Center On demand Sales Expert

2013-01-01 00:00:00 - 2014-10-01 00:00:00

Cystelcom

Sales, Presales and Marketing Director

2011-01-01 00:00:00 - 2012-04-01 00:00:00

Nec Unified Solutions

Contact Center Digital Transformation Lead

2010-03-01 00:00:00 - 2011-01-01 00:00:00

Voiceware Comunicaciones

Business Development and Marketing Director

2009-09-01 00:00:00 - 2010-02-01 00:00:00

Telindus

Account Manager

2002-06-01 00:00:00 - 2003-07-01 00:00:00

Videokey Comunicaciones

Account Manager

2000-06-01 00:00:00 - 2002-06-01 00:00:00

Skills

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Languages

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FAQ About Jorge Saiz

Jorge Saiz is located at
Greater Madrid Metropolitan Area, Greater Madrid Metropolitan Area, Spain

Jorge Saiz is a Business Digital Transformation and Sales Capture expert with more than 20 years experience in Consultancy, Business development strategies and digital transformation with special focus in Customer Experience and Contact Center. From Operations to IT departments which allow a broad understanding about customer needs and goals with deep knowledge of main platforms and technologies used in Digital Channels, Social Networks, Mobile apps and digital marketing. Huge experience in Contact Center product definition and marketing approach based on improving existing products, combining vendors or definition of software developments. My current role is based on transforming Contact Centers through Artificial Intelligence and Advance Analytics, with a focus in new Customer Journeys with new experiences, new processes and new Roles. Leadership capabilities, customer and results oriented, open-minded person, communication skills and hard-team committed worker. Main Skills • Contact Center Digital Transformation / Business Case (Artificial Intelligence / RPA / Cloud models mainly), AS IS Assessment and new TO BE Approaches. • Business Models plan in digital markets • Marketing automation / Lead nurturing / Lead Scoring • Sales and marketing plan design • Competitor’s analysis. Skills: Service cloud, Oracle, IBM, Watson, Microsoft, LUIS, Google, Knowledge Managment, Customer Journeys, Telecommunications, Call Center, contact center, Saas, social network, social media, Avaya, purecloud, genesys, Sprinklr, Salesforce, Cisco UCCE, Unified Communications, Virtualization, sales, Business development, networking, CRM.

Jorge Saiz currently works in the Accenture Song |

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Jorge Saiz has prior
experience in the following industries:
Accenture Interactive | Vocalcom Espana | Espana | Cystelcom | Nec Unified Solutions | Voiceware Comunicaciones | Telindus | Videokey Comunicaciones

Jorge Saiz has the following professional experience:
Accenture Song | Accenture Interactive | Vocalcom Espana | Espana | Cystelcom | Nec Unified Solutions | Voiceware Comunicaciones | Telindus | Videokey Comunicaciones