Jonathan Madrigal Email & Phone Number | My name is Jonathan Madrigal, I'm from Costa Rica, I speak Spanish, English and intermediate Portuguese, I have more than 11 years of experience working in customer service, linguistics, service and tier 1 desk/tech support, I have experience as a senior agent and team lead in 5CA and senior interpreter liaison at Lionbridge Costa Rica. I am used to wearing many hats; worked with customer service emails, chats and inbound/outbound calls, and I can type 60-70 wpm+. Excellent computer skills, I have worked in tech support/help desk level one, good with Office (word, excel, PowerPoint, Outlook). Experience as senior agent and Team Lead, managing the day-to-day activities of the multicultural team. Motivating the team to achieve organizational goals, developing and implementing a timeline to achieve targets, delegating tasks to team members, conducting training of team members to maximize their potential, empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting weekly meetings and weekly performance reviews to contribute to the growth of the company through a successful team while creating a pleasant working environment that inspired the team. I have a vast experience working with some of the biggest companies around the United States. I enjoy learning new skills and improving at all times; a team player and able to work alone under little supervision if needed, I am open to getting feedback and improving every day. Furthermore, I have a college degree in English as a foreign language and an Associate's degree in Hotel administration and management. I have worked as a Spanish/English interpreter; customer service agent, I have experience working in a fast-paced, ever-changing environment for companies around the United States and Europe. I appreciate your time and look forward to hearing from you.

Jonathan Madrigal

My name is Jonathan Madrigal, I'm from Costa Rica, I speak Spanish, English and intermediate Portugu...
San Jose, San Jose, Costa Rica

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Jonathan Madrigal’s Email jmadrigal@haasinc.com

Jonathan Madrigal’s Phone Numbers

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Jonathan Madrigal’s Location San Jose, San Jose, Costa Rica

Jonathan Madrigal’s Current Industry 5ca Language Services Associates

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Work Experience

5ca

Líder De Equipe De Atendimento Ao Cliente

2020-03-01 00:00:00 - Present

Language Services Associates

Linguist/Customer Service/Customer Support

2014-01-01 00:00:00 - Present

Achieve Test Prep The Fastest Way To Earn Your Rn And Bsn

Senior Academic Advisor

2018-01-01 00:00:00 - 2022-01-01 00:00:00

Lionbridge

Liaison/Quality Assurance

2015-03-01 00:00:00 - 2016-01-01 00:00:00

Cci Centro Cultural De Idiomas

Freelance English Teacher

2010-01-01 00:00:00 - 2014-12-01 00:00:00

Pacific Interpreters

Work From Home Customer Service /Customer Support

2009-05-01 00:00:00 - 2012-01-01 00:00:00

Languageline Solutions

Customer Service/Tech Support And Financial Services

2000-02-01 00:00:00 - 2008-11-01 00:00:00

Hewlett Packard Enterprise

Help Desk Operator

2002-02-01 00:00:00 - 2003-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Jonathan Madrigal

Jonathan Madrigal is located at
San Jose, San Jose, Costa Rica

Jonathan Madrigal is a My name is Jonathan Madrigal, I'm from Costa Rica, I speak Spanish, English and intermediate Portuguese, I have more than 11 years of experience working in customer service, linguistics, service and tier 1 desk/tech support, I have experience as a senior agent and team lead in 5CA and senior interpreter liaison at Lionbridge Costa Rica. I am used to wearing many hats; worked with customer service emails, chats and inbound/outbound calls, and I can type 60-70 wpm+. Excellent computer skills, I have worked in tech support/help desk level one, good with Office (word, excel, PowerPoint, Outlook). Experience as senior agent and Team Lead, managing the day-to-day activities of the multicultural team. Motivating the team to achieve organizational goals, developing and implementing a timeline to achieve targets, delegating tasks to team members, conducting training of team members to maximize their potential, empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting weekly meetings and weekly performance reviews to contribute to the growth of the company through a successful team while creating a pleasant working environment that inspired the team. I have a vast experience working with some of the biggest companies around the United States. I enjoy learning new skills and improving at all times; a team player and able to work alone under little supervision if needed, I am open to getting feedback and improving every day. Furthermore, I have a college degree in English as a foreign language and an Associate's degree in Hotel administration and management. I have worked as a Spanish/English interpreter; customer service agent, I have experience working in a fast-paced, ever-changing environment for companies around the United States and Europe. I appreciate your time and look forward to hearing from you.

Jonathan Madrigal currently works in the 5ca | Language Services Associates |

No Languages Available

Jonathan Madrigal has prior
experience in the following industries:
Achieve Test Prep The Fastest Way To Earn Your Rn And Bsn | Lionbridge | Cci Centro Cultural De Idiomas | Pacific Interpreters | Languageline Solutions | Hewlett Packard Enterprise

Jonathan Madrigal has the following professional experience:
5ca | Language Services Associates | Achieve Test Prep The Fastest Way To Earn Your Rn And Bsn | Lionbridge | Cci Centro Cultural De Idiomas | Pacific Interpreters | Languageline Solutions | Hewlett Packard Enterprise