FAQ About Jon Procknow

• What is Jon Procknow's address?

  Jon Procknow is located at
  8229 South 47th Street, Franklin, United States

• What is Jon Procknow's job title?

  Jon Procknow is a I've been in IT support in some capacity for over 20 years. I started at a small publishing company, worked with Dell Field Services in a hospital IT role, then was promoted to a Desktop Engineer role. I was outsourced after that and recently was in a System Analyst role. I am the anti-IT department stereotype. I love working with customers and solving their computer issues. I love removing technological barriers from end users' everyday work lives. From a simple incorrect application setting, to something more in depth that requires escalation and working with other teams, that's my deal. End users don't annoy me. They are the reason I have a job and their happiness is the reason businesses are successful. I pride myself in customer service and delivering top notch support to whomever calls in a ticket. Whether it be a C-Suite senior leader or a custodian that can't sign into his timecard. Their happiness is my goal. RELEVANT SKILLSET • Expert skill level in troubleshooting and break/fix of Windows based PCs • Windows Server • SCCM/MEM console • Active Directory • Microsoft Office and its applications: Word, Excel, Outlook, Power Point • Provisioning and supporting a Microsoft O365 environment • Microsoft Exchange Admin • Microsoft Sharepoint Admin • Microsoft Stream Admin • Microsoft Teams Admin • G Suite Admin • One Drive, Dropbox, Google Drive • Duo Admin and support of 2FA technologies • BOMGAR, RDP, Teamviewer and other remote desktop tools • Skilled in networking infrastructure: CAT-5 wiring, switches, routers, DHCP, DNS, TCP/IP • Fluent in Service Now, FreshWorks and SalesForce ticketing systems • Confluence, Atlassian and JIRA • S2 HID badge management software • Dell Premium Support Plus • Resolve escalations, incidents, requests, change controls, via ITIL and ITSM standards • Able to digest complex ideas and, in turn, translate it so anyone can understand it • Completed MCSE course at New Horizons Learning Center • COMPTIA A+ Certified (220-701, 220-702)

• What industry does Jon Procknow currently work in?

  Jon Procknow currently works in the Advocate Aurora Health |

• Which languages does Jon Procknow speak?

  No Languages Available

• Which industries has Jon Procknow previously worked in?

  Jon Procknow has prior
  experience in the following industries:
  Zywave | Johnson Controls | Ascension | Marcus Promotions

• What is Jon Procknow’s work experience?

  Jon Procknow has the following professional experience:
  Advocate Aurora Health | Zywave | Johnson Controls | Ascension | Marcus Promotions

• How can I find Jon Procknow on LinkedIn?

  You can view Jon Procknow’s LinkedIn profile at LinkedIn URL

• What are Jon Procknow’s work email addresses?

  Jon Procknow’s work email
  addresses are
  jon.procknow@aurora.org

• What company does Jon Procknow work for?

  Advocate Aurora Health |