Jon Lund Email & Phone Number | Former Director of Customer Success (Lead QA, Product Support, Content Producer) for RigD Inc. * TechCrunch Disrupt SF 2018 Exhibitor, PagerDuty Summit 2018 Exhibitor for RIgD Inc. * Client Specialist, client/end user facing position for 15 years focused on troubleshooting various enterprise software issues over webex/phone for Verint and Convergys. * Technical Writer, 2+ years experience with creating end-user materials (user guides) as well as creating internal documentation for bug descriptions and escalations to Engineering and Professional Service teams for Edify Corporation. * Technical Support in IT/help desk 3+ years building and maintaining desktops and servers for internal users at CSU, Chico. Specialties: Edify IVR software, Nuasis NuContact Call Center software, Verint Workforce Management software, RigD Slackbot.

Jon Lund

Former Director of Customer Success (Lead QA, Product Support, Content Producer) for RigD Inc. * Te...
San Jose, California, United States

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Jon Lund’s Email jonl@rigd.io

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Jon Lund’s Location San Jose, California, United States

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Director of Customer Success

2018-04-01 00:00:00 - 2021-02-01 00:00:00

Product Support Engineer

2013-06-01 00:00:00 - 2018-01-01 00:00:00

Specialist, Client Support

2008-09-01 00:00:00 - 2013-02-01 00:00:00

Senior Support Engineer, Customer Service

2004-01-01 00:00:00 - 2008-09-01 00:00:00

Technical Writer (Contractor)

2002-11-01 00:00:00 - 2003-03-01 00:00:00

Technical Writer

2000-07-01 00:00:00 - 2002-07-01 00:00:00

IT Technical Assistant

1996-10-01 00:00:00 - 1999-12-01 00:00:00

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Jon Lund is a Former Director of Customer Success (Lead QA, Product Support, Content Producer) for RigD Inc. * TechCrunch Disrupt SF 2018 Exhibitor, PagerDuty Summit 2018 Exhibitor for RIgD Inc. * Client Specialist, client/end user facing position for 15 years focused on troubleshooting various enterprise software issues over webex/phone for Verint and Convergys. * Technical Writer, 2+ years experience with creating end-user materials (user guides) as well as creating internal documentation for bug descriptions and escalations to Engineering and Professional Service teams for Edify Corporation. * Technical Support in IT/help desk 3+ years building and maintaining desktops and servers for internal users at CSU, Chico. Specialties: Edify IVR software, Nuasis NuContact Call Center software, Verint Workforce Management software, RigD Slackbot.