Jon Elliott Email & Phone Number | Fifteen years of experience developing SLAs and collaborating with Service Delivery to achieve them. Committed to excellence in IT Services by leveraging SLAs and Continuous Improvement. “What gets measured gets done” delivers excellence in IT by keeping IT focused on supporting the business and minimizing business disruptions. Cycles of Continuous Improvement drive improvement and quality leading to more IT up-time, fewer business disruptions, and excellence in IT services. Areas of expertise include: • Service Level Development and Management • Project/Program Management • IT Service Management and Service Delivery • ITIL Best Practices • Supplier/Vendor Management • Service Delivery Management

Jon Elliott

Fifteen years of experience developing SLAs and collaborating with Service Delivery to achieve them....
Little Elm, Texas, United States

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Jon Elliott’s Location Little Elm, Texas, United States

Jon Elliott’s Current Industry Mrc Global

Jon Elliott’s Prior Industry Dxc Technology | Hewlett Packard

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SLA Manager

2018-12-01 00:00:00 - Present

IT Performance and SLA Manager

2003-10-01 00:00:00 - 2018-05-01 00:00:00

Project Manager

1995-01-01 00:00:00 - 2003-09-01 00:00:00

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Jon Elliott is a Fifteen years of experience developing SLAs and collaborating with Service Delivery to achieve them. Committed to excellence in IT Services by leveraging SLAs and Continuous Improvement. “What gets measured gets done” delivers excellence in IT by keeping IT focused on supporting the business and minimizing business disruptions. Cycles of Continuous Improvement drive improvement and quality leading to more IT up-time, fewer business disruptions, and excellence in IT services. Areas of expertise include: • Service Level Development and Management • Project/Program Management • IT Service Management and Service Delivery • ITIL Best Practices • Supplier/Vendor Management • Service Delivery Management