Jon Calamba Email & Phone Number | With more than 11 years of experience working in the Business Process Outsourcing industry, I have ventured from financial services, technical project planning to advanced GDS-trained corporate travel support & management – where I started as a Customer Service Specialist until I got promoted to a leadership and management role. Currently, I handle a team of 15-25 business travel experts assisting corporate travelers from different companies in the Northern America, including but not limited to voice, email and chat support. As an Assistant Manager for operations and part of the New Hires Training & Learning Lab core, I learned the skills for risk-reduction and strategic planning, and data analysis. It also gave me different experiences on efficiently handling different types of personality through proactive learning strategy, and on how to get them to perform based on learning curves and ability to adjust. Significantly, I always make sure I have full understanding on how the business works in generating revenue for the line of business I support to ensure business continuity.

Jon Calamba

With more than 11 years of experience working in the Business Process Outsourcing industry, I have v...
Calabarzon, Calabarzon, Philippines

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Jon Calamba’s Location Calabarzon, Calabarzon, Philippines

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Jon Calamba’s Prior Industry Www Themanilaurbanite Com | Business Technology Solutions Llc At And T Solution Provider | Jpmorgan Chase | Convergys

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Assistant Operations Manager

Present

Online Publisher / Content Creator

2012-12-01 00:00:00 - 2016-10-01 00:00:00

Voice And Data Services Manager

2011-07-01 00:00:00 - 2012-11-01 00:00:00

Csat Coach - Customer Care Professional

2008-10-01 00:00:00 - 2011-04-01 00:00:00

Customer Service Specialist

2008-03-01 00:00:00 - 2008-10-01 00:00:00

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Jon Calamba is a With more than 11 years of experience working in the Business Process Outsourcing industry, I have ventured from financial services, technical project planning to advanced GDS-trained corporate travel support & management – where I started as a Customer Service Specialist until I got promoted to a leadership and management role. Currently, I handle a team of 15-25 business travel experts assisting corporate travelers from different companies in the Northern America, including but not limited to voice, email and chat support. As an Assistant Manager for operations and part of the New Hires Training & Learning Lab core, I learned the skills for risk-reduction and strategic planning, and data analysis. It also gave me different experiences on efficiently handling different types of personality through proactive learning strategy, and on how to get them to perform based on learning curves and ability to adjust. Significantly, I always make sure I have full understanding on how the business works in generating revenue for the line of business I support to ensure business continuity.

Jon Calamba has prior
experience in the following industries:
Www Themanilaurbanite Com | Business Technology Solutions Llc At And T Solution Provider | Jpmorgan Chase | Convergys

Jon Calamba has the following professional experience:
Exl | Www Themanilaurbanite Com | Business Technology Solutions Llc At And T Solution Provider | Jpmorgan Chase | Convergys