John Swain Email & Phone Number | As a Customer Support Escalation Engineer, I provide expert support for complex issues involving all aspects of IaaS Storage. I communicate effectively with customers to understand their needs and update them on the status and solution of their issue. I use advanced troubleshooting tools to diagnose and resolve customer issues. I am actively engaged in maintaining and enhancing Storage knowledge bases, ensuring the content remains pertinent and contemporaneous. This includes the authoring of troubleshooting guides for AzCopy, and various Data Migration topics. In addition, I lead and implement end-to-end readiness programs, including mentoring, triage, content creation, brown bag sessions, quality assurance checks, and maintaining technical articles. I mentor new hire and junior support engineers, and support engineers outside of IaaS Storage, contributing to the development of an expert level of competence on support topics. I collaborate with cross-team members and engineering teams to investigate and report product bugs, assess business impact, and work on fixes with relevant stakeholders and senior team members.

John Swain

As a Customer Support Escalation Engineer, I provide expert support for complex issues involving all...
Everett, Washington, United States

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John Swain’s Email jswain@exchange.microsoft.com

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John Swain’s Location Everett, Washington, United States

John Swain’s Current Industry Microsoft

John Swain’s Prior Industry Saint Martins University | Us Navy | Everett Naval Station | Command Fleet Activites Yokosuka | Camp Pendleton 1st Battalion 4th Marines

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Work Experience

Microsoft

Azure Support Escalation Engineer

2022-08-01 00:00:00 - Present

Saint Martins University

Microsoft Software & Systems Academy

2018-01-01 00:00:00 - 2018-05-01 00:00:00

Us Navy

Department Event Management SharePoint Site

2016-10-01 00:00:00 - 2018-03-01 00:00:00

Everett Naval Station

Naval Station Everett, Office Manager

2016-10-01 00:00:00 - 2017-12-01 00:00:00

Command Fleet Activites Yokosuka

Fleet Activities Yokosuka, Front Line Supervisor

2009-09-01 00:00:00 - 2013-09-01 00:00:00

Camp Pendleton 1st Battalion 4th Marines

Front Line Supervisor

2004-01-01 00:00:00 - 2009-09-01 00:00:00

Skills

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Languages

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FAQ About John Swain

John Swain is located at
Everett, Washington, United States

John Swain is a As a Customer Support Escalation Engineer, I provide expert support for complex issues involving all aspects of IaaS Storage. I communicate effectively with customers to understand their needs and update them on the status and solution of their issue. I use advanced troubleshooting tools to diagnose and resolve customer issues. I am actively engaged in maintaining and enhancing Storage knowledge bases, ensuring the content remains pertinent and contemporaneous. This includes the authoring of troubleshooting guides for AzCopy, and various Data Migration topics. In addition, I lead and implement end-to-end readiness programs, including mentoring, triage, content creation, brown bag sessions, quality assurance checks, and maintaining technical articles. I mentor new hire and junior support engineers, and support engineers outside of IaaS Storage, contributing to the development of an expert level of competence on support topics. I collaborate with cross-team members and engineering teams to investigate and report product bugs, assess business impact, and work on fixes with relevant stakeholders and senior team members.

John Swain currently works in the Microsoft |

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John Swain has prior
experience in the following industries:
Saint Martins University | Us Navy | Everett Naval Station | Command Fleet Activites Yokosuka | Camp Pendleton 1st Battalion 4th Marines

John Swain has the following professional experience:
Microsoft | Saint Martins University | Us Navy | Everett Naval Station | Command Fleet Activites Yokosuka | Camp Pendleton 1st Battalion 4th Marines