John Ryan Email & Phone Number | I work as part of the Mission Critical Support (MCS) Backoffice Core Team, where I am involved in supporting SAP's most critical customers. This is accomplished through a variety of roles primarily as Team Lead to judge and assgn customer activties to resources working in Back Office. Another aspect of my role in back office is De-Escalation Architect (DEA), I work hand-in-hand with our customers, offering a technical in-road to SAP support. It is paramount for a DEA to understand a customer's issue, how it is effecting their business and to then build a virtual team from many lines of business to provide a rapid solution or at the very least a workaround so that the customer can go about their daily tasks withs minimal disruption

John Ryan

I work as part of the Mission Critical Support (MCS) Backoffice Core Team, where I am involved in su...
Dublin, Dublin, Ireland

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John Ryan’s Email john.ryan@sap.com

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John Ryan’s Location Dublin, Dublin, Ireland

John Ryan’s Current Industry Sap

John Ryan’s Prior Industry Asml | Nui Maynooth | Xilinx | Fei | Intel

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John Ryan is a I work as part of the Mission Critical Support (MCS) Backoffice Core Team, where I am involved in supporting SAP's most critical customers. This is accomplished through a variety of roles primarily as Team Lead to judge and assgn customer activties to resources working in Back Office. Another aspect of my role in back office is De-Escalation Architect (DEA), I work hand-in-hand with our customers, offering a technical in-road to SAP support. It is paramount for a DEA to understand a customer's issue, how it is effecting their business and to then build a virtual team from many lines of business to provide a rapid solution or at the very least a workaround so that the customer can go about their daily tasks withs minimal disruption