John Bird Email & Phone Number | Following Nimans' acquisition of Rocom I was responsible for Support operations across the group, expanding the team to 11 Technical Support Engineers and 6 pre sales support specialists. Expanded technical support portal and pro active support ethos across the group, ensuring support requests are responded to within SLA. Continued to expand personal reputation for resolving complex support issues and providing exceptional customer service. Responsible for hands on management of busy post sales technical support team, centric to supporting indirect reseller account base and our own field based engineers install and maintain PBX solutions and applications from vendors such as Panasonic, Siemens, Mitel, Alcatel, Samsung, NEC, Ericsson, Avaya, Toshiba, Philips, 3Com and many more. Successfully expanded the support team from 2 to 5 engineers and exceeding KPI targets to deliver 98% of calls answered live and 99% of support calls responded to within SLA, transforming a historically reactive team into a proactive channel support team. Implemented dedicated technical support portal and reduced customer returns by over 25% by routing returns enquires through the support desk Launched Rocom Training Academy and personally became an accredited technical trainer for Panasonic, Samsung, NEC, 3Com and Philips systems, developing bespoke system and technology training courses.Responsible for day to day operation of the Southern Technical Centre including in-house technical support teams, maintenance fault desk, maintenance engineering scheduling desk and MAC (moves, adds and changes) sales team.

John Bird

Following Nimans' acquisition of Rocom I was responsible for Support operations across the group, ex...
United Kingdom

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John Bird’s Email badger2003@btopenworld.com

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John Bird’s Location United Kingdom

John Bird’s Current Industry Nycomm

John Bird’s Prior Industry Exertis UK | Nimans | Rocom

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Work Experience

Nycomm

Head of Technology

2020-01-01 00:00:00 - Present

Exertis UK

Head of UC Solutions

2010-01-01 00:00:00 - 2019-12-01 00:00:00

Nimans

Group Technical Support and Training Manager

2009-01-01 00:00:00 - 2010-01-01 00:00:00

Rocom

Technical Support Manager

2001-01-01 00:00:00 - 2009-01-01 00:00:00

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FAQ About John Bird

John Bird is located at
United Kingdom

John Bird is a Following Nimans' acquisition of Rocom I was responsible for Support operations across the group, expanding the team to 11 Technical Support Engineers and 6 pre sales support specialists. Expanded technical support portal and pro active support ethos across the group, ensuring support requests are responded to within SLA. Continued to expand personal reputation for resolving complex support issues and providing exceptional customer service. Responsible for hands on management of busy post sales technical support team, centric to supporting indirect reseller account base and our own field based engineers install and maintain PBX solutions and applications from vendors such as Panasonic, Siemens, Mitel, Alcatel, Samsung, NEC, Ericsson, Avaya, Toshiba, Philips, 3Com and many more. Successfully expanded the support team from 2 to 5 engineers and exceeding KPI targets to deliver 98% of calls answered live and 99% of support calls responded to within SLA, transforming a historically reactive team into a proactive channel support team. Implemented dedicated technical support portal and reduced customer returns by over 25% by routing returns enquires through the support desk Launched Rocom Training Academy and personally became an accredited technical trainer for Panasonic, Samsung, NEC, 3Com and Philips systems, developing bespoke system and technology training courses.Responsible for day to day operation of the Southern Technical Centre including in-house technical support teams, maintenance fault desk, maintenance engineering scheduling desk and MAC (moves, adds and changes) sales team.