Johanna Bernshed Email & Phone Number | Creating & Optimizing workforce engagement processes in the Contact center. Effectivise, utelize and bring out the best from staff & processes to ensure longterm business success. WFO: Workforce management, Quality management, Speech Analytics, performance management. 20 years experience of Contact centre & organisational development in the Nordics, UK & mainland Europe. (Nice, Verint, Calabrio) johanna.bernshed@resurs.se

Johanna Bernshed

Creating & Optimizing workforce engagement processes in the Contact center. Effectivise, utelize an...
Landskrona, Landskrona, Sweden

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Johanna Bernshed’s Email jbernshed@resursbank.se

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Johanna Bernshed’s Location Landskrona, Landskrona, Sweden

Johanna Bernshed’s Current Industry Resurs Bank

Johanna Bernshed’s Prior Industry Axcess Nordic | Turkmenistan | Nice Systems | British Gas

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WFM & Process manager

2021-05-01T00:00:00.000Z - Present

Business Consultant WFO

2018-01-01T00:00:00.000Z - 2021-05-01T00:00:00.000Z

Contact Centre Specialist, Nordics

2013-04-01T00:00:00.000Z - 2018-01-01T00:00:00.000Z

Training Consultant - NICE WFM & NICE Quality management

2008-01-01T00:00:00.000Z - 2013-03-01T00:00:00.000Z

Trainer/ QM Analyst/ Sales effectiveness Coach/ Team manager

1999-08-01T00:00:00.000Z - 2007-12-01T00:00:00.000Z

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Johanna Bernshed is a Creating & Optimizing workforce engagement processes in the Contact center. Effectivise, utelize and bring out the best from staff & processes to ensure longterm business success. WFO: Workforce management, Quality management, Speech Analytics, performance management. 20 years experience of Contact centre & organisational development in the Nordics, UK & mainland Europe. (Nice, Verint, Calabrio) johanna.bernshed@resurs.se