Joe Dan Dockrey Email & Phone Number | Director of Operations, Support, Training and Customer Success have been a few roles I've fulfilled in the past 10+ years of IT servant leadership. My passion lies in building and leading high performance teams, focusing on their strengths and individual skills to drive personal development and execution of team performance. The customer experience is at the center of decisions and enables me to drive quality improvements which have lasting effects. Most of all, I love dedicating myself to an inspiring mission, backed by a product or service which I believe in and makes it exciting to lean in. I'm a leader who has been successful with building global support and operations teams, designing and implementing strategy, performance managing, delivering quality time-bound solutions, driving process efficiencies, identifying and managing to KPIs, owning a net-revenue target, creating and implementing customer retention processes, project management, account management, and making calculated data-led decisions. Key Attributes: Servant Leadership Customer Success Operational Efficiencies and Discipline Change & Incident Management Problem Solving and Solution Oriented Revenue Generation Churn Retention Committed Leader Account Management Technology Proficient Mission Focused and Loyalty Performance and Merit based beliefs

Joe Dan Dockrey

Director of Operations, Support, Training and Customer Success have been a few roles I've fulfilled...
Chicago, Chicago, United States

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Joe Dan Dockrey’s Phone Numbers +1 515-296-****

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Joe Dan Dockrey’s Location Chicago, Chicago, United States

Joe Dan Dockrey’s Current Industry Workiva

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VP of CPX - EMEA

2022-11-01 00:00:00 - Present

Director of Operations & Support Escalations

2016-03-01 00:00:00 - 2019-04-01 00:00:00

Director - Customer Success & Training

2015-03-01 00:00:00 - 2016-03-01 00:00:00

Head of Support

2014-01-01 00:00:00 - 2015-03-01 00:00:00

Senior Manager of Sales & Support

2012-10-01 00:00:00 - 2014-01-01 00:00:00

Cloud Hosting Manager

2011-07-01 00:00:00 - 2012-10-01 00:00:00

Support Leader

2006-02-01 00:00:00 - 2010-03-01 00:00:00

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Joe Dan Dockrey is a Director of Operations, Support, Training and Customer Success have been a few roles I've fulfilled in the past 10+ years of IT servant leadership. My passion lies in building and leading high performance teams, focusing on their strengths and individual skills to drive personal development and execution of team performance. The customer experience is at the center of decisions and enables me to drive quality improvements which have lasting effects. Most of all, I love dedicating myself to an inspiring mission, backed by a product or service which I believe in and makes it exciting to lean in. I'm a leader who has been successful with building global support and operations teams, designing and implementing strategy, performance managing, delivering quality time-bound solutions, driving process efficiencies, identifying and managing to KPIs, owning a net-revenue target, creating and implementing customer retention processes, project management, account management, and making calculated data-led decisions. Key Attributes: Servant Leadership Customer Success Operational Efficiencies and Discipline Change & Incident Management Problem Solving and Solution Oriented Revenue Generation Churn Retention Committed Leader Account Management Technology Proficient Mission Focused and Loyalty Performance and Merit based beliefs

Joe Dan Dockrey has prior
experience in the following industries:
Rackspace The 1 Managed Cloud | Accruent | Objectrocket | Rackspace The Open Cloud | Rackspace Hosting | Rackspace Managed Hosting

Joe Dan Dockrey has the following professional experience:
Workiva | Rackspace The 1 Managed Cloud | Accruent | Objectrocket | Rackspace The Open Cloud | Rackspace Hosting | Rackspace Managed Hosting