Joana Camacho Email & Phone Number | I'm a very experienced Customer Service Representative, i worked in different areas giving support to customer sales and logistics, i also participate in different projects for new products introductions. As key account customer service representative i play a role in the Key Account Team defining and followed up shared KPI's and activities in regular meetings with customers, i work closely with the account managers and factory planning to manage customer requests. I'm the APO super user for Iberia market for more than 10 years, i participate in monthly forecast meetings and target meeting with the commercial directors to adjust monthly figures and identify deviations. In this role i also support my colleagues with all issues and doubts about APO and Sales Forecast toll. I'm extremely focused on meeting customer needs and improve customer experience, i had the opportunity of participating on the focus group for customer experience NPS improvement and customer feedback analysis. I'm very supportive on working with other colleagues and provide excellent service to customers i use to motivate others with my energy. I'm easy to work with as i like to communicate, share opinions, ear new ideas and learn from others. I'm very agile and dynamic i hate staying still both in work and personal live. I use to easily to others and new ways of working.

Joana Camacho

I'm a very experienced Customer Service Representative, i worked in different areas giving support t...
Oeiras, Oeiras, Portugal

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Joana Camacho’s Location Oeiras, Oeiras, Portugal

Joana Camacho’s Current Industry Tetra Pak

Joana Camacho’s Prior Industry Pt Comunicacoes

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Senior Front Office Csr

2021-05-01 00:00:00 - Present

Trainee

2005-02-01 00:00:00 - 2005-12-01 00:00:00

No Skills Available

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Joana Camacho is a I'm a very experienced Customer Service Representative, i worked in different areas giving support to customer sales and logistics, i also participate in different projects for new products introductions. As key account customer service representative i play a role in the Key Account Team defining and followed up shared KPI's and activities in regular meetings with customers, i work closely with the account managers and factory planning to manage customer requests. I'm the APO super user for Iberia market for more than 10 years, i participate in monthly forecast meetings and target meeting with the commercial directors to adjust monthly figures and identify deviations. In this role i also support my colleagues with all issues and doubts about APO and Sales Forecast toll. I'm extremely focused on meeting customer needs and improve customer experience, i had the opportunity of participating on the focus group for customer experience NPS improvement and customer feedback analysis. I'm very supportive on working with other colleagues and provide excellent service to customers i use to motivate others with my energy. I'm easy to work with as i like to communicate, share opinions, ear new ideas and learn from others. I'm very agile and dynamic i hate staying still both in work and personal live. I use to easily to others and new ways of working.