Jo Johnson Email & Phone Number | I am an accomplished and highly skilled technology professional offering forty years of strategic experience in a leadership role. Focused on delivering solutions, I identify business needs by leveraging OCM strategies to assess, develop, communicate and execute plans to solve for current and future state demands. I have a proven track record of successfully driving highly complex, technical, multi-million-dollar programs across various lines of practices and supporting organizational portfolios consistently by developing and leveraging best practices methodologies and processes. Skills: • PMO and Managed Services Leadership • Program, Portfolio and Offer Management • ProSci Organizational Change Management • COPC Customer Experience Performance Leader • Client Relationship and Negotiation Expert • Executive Stakeholder, Vendor and Partner Management • Service Discovery, Planning and Development • Business Process Methodology • ServiceNow PPM / JIRA • ITIL / Agile / Waterfall • System, Regression and User Acceptance Testing • Risk Assessment / Mitigation / Corrective Action • Customer Journey Mapping & Envisioning Workshop Expert • Contact Center Implementation and Operations • AI Speech & Sentiment Analytics Implementation • Cisco PCCE / Avaya Products including AEP & ACC • eGain OA and KM Implementation

Jo Johnson

I am an accomplished and highly skilled technology professional offering forty years of strategic ex...
Plano, Texas, United States

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Jo Johnson’s Email jjohnson@carouselindustries.com

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Jo Johnson’s Location Plano, Texas, United States

Jo Johnson’s Current Industry Convergint

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Work Experience

Convergint

Director, Managed Services

2023-10-01 00:00:00 - Present

Trissential

Portfolio Manager

2023-02-01 00:00:00 - 2023-10-01 00:00:00

Tba

TBA

2023-10-01 00:00:00 - 2023-10-01 00:00:00

Transitioning

2023-10-01 00:00:00 - 2023-10-01 00:00:00

Carousel Industries

Director, Contact Center Consulting

2020-01-01 00:00:00 - 2023-02-01 00:00:00

Uniphore

Director Program Management

2022-05-01 00:00:00 - 2023-02-01 00:00:00

Convergeone

IT PMO Director

2021-07-01 00:00:00 - 2022-07-01 00:00:00

Avaya

APS Senior Project Manager

2015-03-01 00:00:00 - 2015-11-01 00:00:00

Nacr

Engagement Manager, Services Delivery

2014-03-01 00:00:00 - 2015-03-01 00:00:00

Sps Strategic Products And Services

Program Manager, PMO

2012-08-01 00:00:00 - 2014-03-01 00:00:00

Hp

Program/Project Manager III - TS Public Sector

2011-02-01 00:00:00 - 2011-12-01 00:00:00

Nice Systems

Project Manager

2010-08-01 00:00:00 - 2011-02-01 00:00:00

Nortel

Sr. Technical Instructor

1999-03-01 00:00:00 - 2003-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Jo Johnson

Jo Johnson is located at
Plano, Texas, United States

Jo Johnson is a I am an accomplished and highly skilled technology professional offering forty years of strategic experience in a leadership role. Focused on delivering solutions, I identify business needs by leveraging OCM strategies to assess, develop, communicate and execute plans to solve for current and future state demands. I have a proven track record of successfully driving highly complex, technical, multi-million-dollar programs across various lines of practices and supporting organizational portfolios consistently by developing and leveraging best practices methodologies and processes. Skills: • PMO and Managed Services Leadership • Program, Portfolio and Offer Management • ProSci Organizational Change Management • COPC Customer Experience Performance Leader • Client Relationship and Negotiation Expert • Executive Stakeholder, Vendor and Partner Management • Service Discovery, Planning and Development • Business Process Methodology • ServiceNow PPM / JIRA • ITIL / Agile / Waterfall • System, Regression and User Acceptance Testing • Risk Assessment / Mitigation / Corrective Action • Customer Journey Mapping & Envisioning Workshop Expert • Contact Center Implementation and Operations • AI Speech & Sentiment Analytics Implementation • Cisco PCCE / Avaya Products including AEP & ACC • eGain OA and KM Implementation

Jo Johnson currently works in the Convergint |

No Languages Available

Jo Johnson has prior
experience in the following industries:
Trissential | Tba | Transitioning | Carousel Industries | Uniphore | Convergeone | Avaya | Nacr | Sps Strategic Products And Services | Hp | Nice Systems | Nortel

Jo Johnson has the following professional experience:
Convergint | Trissential | Tba | Transitioning | Carousel Industries | Uniphore | Convergeone | Avaya | Nacr | Sps Strategic Products And Services | Hp | Nice Systems | Nortel